SHAUN MARSHALL
Patient Support Assistant
Overview
14
14
years of professional experience
Work History
Patient Support Assistant
Nambour General Hospital
01.2019 - Current
- Cleaning of hospital wards, rooms, admin offices and corridors as per infection control standards
- Assist nursing staff in patient handling, hoist use and pressure care turns.
- Facilitated patient mobility through careful assistance with positioning and transfers to various wards.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
Front Office Agent
Ramada Resort by Wyndham Golden Beach
09.2017 - 01.2019
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Collaborated with housekeeping staff to ensure rooms were ready for guests upon arrival.
- Handled sensitive guest information discreetly, maintaining confidentiality and trust at all times.
- Processed payments accurately and efficiently, minimising billing discrepancies and disputes.
- Respond to emails, complaints, quotes and send out confirmations using Microsoft Office Suite
- Maintain and follow up accurate records of Registration Cards and Invoices
- Book Tennis Courts, Bike Hire, Kayaks, Taxis and Shuttle Buses.
Reservations Consultant
Punthill Apartment Hotels
06.2011 - 07.2017
- Efficiently utilise the RMS hotel computer system to manage and book reservations, make amendments, cancellations, and assign rooms
- Follow up outstanding accounts / tax Invoices with relevant travel agents and corporate companies
- Partnered with other departments to streamline interdepartmental communication regarding reservations-related matters such as conference delegates, special requests or changes to existing bookings.
- Answered incoming phone calls while providing high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Education
Associate Diploma of Arts in Recreation Leadership -
Victoria University of Technology
Footscray, VIC10.1990
Accomplishments
- Nomination for service leader of the month 2004
Crown Towers Hotel, Melbourne VIC
- Statement of attendance certificate 2004
Crown Towers Hotel, Melbourne VIC
- Grand award nomination for customer service 1997
Grand Mercure Hotel, Broadbeach QLD
- Little things make a difference award 1996
Radisson Royal Palms Resort, Port Douglas QLD
Computer Skills
Experienced in the following Hospitality Computer Systems:
- Microsoft Office Suite
- Fidelio
- Opera
- Rms
- Guest Centrix
- Hirum
Timeline
Patient Support Assistant
Nambour General Hospital
01.2019 - Current
Front Office Agent
Ramada Resort by Wyndham Golden Beach
09.2017 - 01.2019
Reservations Consultant
Punthill Apartment Hotels
06.2011 - 07.2017
Associate Diploma of Arts in Recreation Leadership -
Victoria University of Technology
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