Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Shaun McIntyre

Shaun McIntyre

Balmoral,QLD

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Knowledgeable in the hospitality industry through years of experience working and managing in venues.

Overview

5
5
years of professional experience

Work History

Sales Consultant

Australian Institute of Fitness
12.2022 - Current
  • Achieved monthly sales targets consistently, including being 8% above FY23/24 cumulative targets, by implementing effective sales strategies and fostering positive relationships with potential students.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.

Future Student Advisor

UNE
10.2019 - 09.2022
  • Contributed to the growth of the institution''s reputation through exceptional service in guiding students towards their educational objectives.
  • Served as a mentor to new advisors, sharing best practices to ensure consistent quality across the team.

Assistant Venue Manager

Railway Hotel/Royal Hotel
04.2021 - 07.2022
  • Managed venue schedules, ensuring optimal utilization of space and resources.
  • Cultivated strong relationships with clients, leading to repeat business and referrals.
  • Coordinated with vendors for seamless delivery of services during events, resulting in positive feedback from guests.
  • Trained and supervised staff, fostering team-oriented approach to ensure exceptional guest experiences.
  • Implemented cost-saving measures, effectively managing budgets without compromising on quality or service standards.
  • Conducted regular safety inspections to maintain compliance with regulatory requirements and minimize risk at the venue.
  • Monitored inventory levels for essential supplies, avoiding stockouts during peak times or high-demand events.
  • Continuously updated knowledge of industry best practices through attending relevant conferences or workshops to ensure the venue's offerings remained current and competitive.

Education

Bachelor of Zoology -

University of New England
Armidale, NSW
12.2019

Bachelor of Science with Honours (Zoology), Second Class, First Division -

University of New England
Armidale, NSW
12.2020

Skills

  • Customer Service
  • Account Management
  • Sales Forecasting
  • Sales consultation
  • Sales closing
  • CRM proficiency
  • Customer Relationship Building
  • Marketing
  • POS software proficiency
  • Food and beverage knowledge
  • Team Management
  • Writing and verbal communication

References

  • Australian Institute of Fitness, GM of Sales, Shane Neuman
  • Australian Institute of Fitness, Team Leader, Aaron Russel
  • Railway Hotel Armidale, Assistant Manager, Nilsson West

Timeline

Sales Consultant

Australian Institute of Fitness
12.2022 - Current

Assistant Venue Manager

Railway Hotel/Royal Hotel
04.2021 - 07.2022

Future Student Advisor

UNE
10.2019 - 09.2022

Bachelor of Zoology -

University of New England

Bachelor of Science with Honours (Zoology), Second Class, First Division -

University of New England

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Shaun McIntyre