LUCENDA NAUVAI

Completed Diploma

• Improved production efficiency by closely monitoring and adjusting machine settings as needed.
• Maintained a clean and organized workspace, resulting in a safer environment for all employees.
• Collaborated with team members to achieve daily production goals and consistently meet deadlines.
• Assisted in quality control efforts, ensuring all products met strict company standards before shipment.

• Enhanced order accuracy by carefully picking and packing items per customer specifications.
• Reduced shipping errors by thoroughly checking each item before packaging for shipment.
• Streamlined warehouse operations through efficient organization of products and inventory management.
• Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
• Maintained warehouse cleanliness and safety, conducting regular inspections to prevent hazards or accidents.

• Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

• Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
• Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
• Boosted revenue with upselling additional services such as room upgrades, meal plans, and special event bookings.
• Collaborated with team members to streamline reservation processes, ensuring a seamless guest experience from booking to checkout.
• Consistently met performance targets in both call handling time and customer service ratings, contributing to the overall success of the reservations department.