Shaun Nicholls
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
Work History
General Manager
Opal Healthcare
10.2021 - Current
- Obtain complete ACQSC accreditation for all 8 Aged Care Quality Standards
- Oversee a multi-million dollar refurbishment of a care community while ensuring the care and wellbeing of the current residents
- The leadership team has been repositioned to ensure highly motivated outcomes through business results
- Engrain inspirational people leadership to be able drive and shape a positive and engaging culture
- As part of the ACQSC requirement to deliver 200 minutes of care inside the sector, champion the role out of the model of care framework to all stakeholders
- Transform the team to a customer centric home that delivers exceptional person-centred care
- The introduction of the residential steering committee, which collaborates all operational issues of the Care Community and convey the opinions of all residents to the Leadership Team for change when required.
Hotel General Manager
TFE Hotels
01.2018 - 10.2021
- Formed part of the Regional Relief Team where my role included working across 15 hotels & 5 brands to ensure the management and standards of operations were maintained
- I was also part of multiple project teams including Global Office 365 roll-out, internal auditing systems as well as introducing new technology and procedures across our businesses.
- Cluster position overseeing 2 Adina Apartment Hotels in Melbourne.
- Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
- Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
- Created and managed accurate occupancy forecasts and budgets.
Hotel Management Consultant
07.2016 - 01.2018
General Manager
Quest Apartment Hotels
02.2015 - 07.2016
General Manager
Timor Plaza Hotel & Apartments
06.2013 - 11.2014
Skills
- Change Management
- Leadership Development
- Project Management
- Team Building
- Customer Satisfaction
- Clinical Monitoring
- Business Strategy
- Business Acumen
- Technology Change Management
- Business Process Improvement
- Performance Evaluation and Monitoring
- Budget Control
- Team Leadership
- Assignment Delegation
- Financial Management
- Branding
Timeline
General Manager
Opal Healthcare
10.2021 - Current
Hotel General Manager
TFE Hotels
01.2018 - 10.2021
Hotel Management Consultant
07.2016 - 01.2018
General Manager
Quest Apartment Hotels
02.2015 - 07.2016
General Manager
Timor Plaza Hotel & Apartments
06.2013 - 11.2014
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