Shaun Oakley
Manly Vale,NSW
Summary
Accomplished professional with expertise in effective customer communication and team mentoring, honed at Dexcom/AMSL. Experienced in following regulatory procedures and maintaining compliance, with a proven track record in client networking and escalation handling.
Overview
4
4
years of professional experience
Work History
Customer Service Agent - Technical Support - Lead
Dexcom/AMSL
02.2022 - Current
- Communicates with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
- Maintains compliance with established and updated policies and procedures with minimal supervision.
- Receive inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
- Responsible for Team Escalations, Handling difficult customers effectively while maintaining professionalism.
Employment Consultant
APM Employment Services
BROOKVALE, New South Wales
11.2021 - 02.2022
- Improved clients' understanding of job search and interview techniques to help individuals find employment.
- Conducted interviews and assessments to determine client skills and barriers for employment.
- Placed individuals in jobs based on skills, abilities and interests.
- Evaluated, documented and organized referrals for clients.
Education
Certificate III: Travel & Tourism - Tourism And Travel Management
ITFE: Institute Of Training
04.2019
HSC -
Cromer Campus Secondary College
2015
Skills
- Effective customer communication
- Mentoring and training
- Client networking
- Regulations and compliance
- Escalation Handling
Accomplishments
- Dexcom/AMSL: Technical Support Supervisor - Name: Harrison Mellon - Mobile: 0459 300 404
- Flight Centre (Freshwater/ Dee Why): Team Leader - Name: Madi Lane - Mobile: 0400 089 975.
Interests
- Reading, Travelling, Language Study
Timeline
Customer Service Agent - Technical Support - Lead
Dexcom/AMSL
02.2022 - Current
Employment Consultant
APM Employment Services
11.2021 - 02.2022
Certificate III: Travel & Tourism - Tourism And Travel Management
ITFE: Institute Of Training
HSC -
Cromer Campus Secondary College
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