CHIT SHAN OH
Notting Hill,VIC
Summary
Highly proactive manager with years of experience in team leadership in the hospitality industry. Background includes sales, management and customer service in fast-paced settings.
Overview
11
11
years of professional experience
Work History
Restaurant Manager
KPOP BBQ & BAR
08.2023 - 12.2023
- Setting up the restaurant.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Restaurant Manager
ICHI-KATSU
01.2022 - 12.2023
- Setting up the restaurant.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Consultant / SUPERVISOR
MARBLE YAKINIKU
08.2023 - 10.2023
- Enhanced client satisfaction by conducting thorough needs assessments and developing tailored strategies.
- Streamlined internal processes for improved efficiency and increased team productivity.
- Delivered high-quality solutions with strong attention to detail and adherence to project timelines.
- Managed cross-functional teams, fostering collaboration and achieving successful project outcomes.
Manager of Operations
BON Chicken & Beer
06.2016 - 12.2021
- Runs, supervise daily service operations
- Managing stock-take.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Enhanced team productivity by providing effective training programs and performance management systems.
Manager of Operations
UNCLE JUNG'S & SAIGON SQUARE
06.2015 - 05.2016
- Runs, supervise daily service operations
- In charge of hiring and training
- Involve in developing new menu ranges and menu designs for the restaurant
- Managing stock-take.
Supervisor of Operations
Dumpling Plus High Point (FAREAST COMPANY)
12.2014 - 05.2015
- Training new employees
- Supervise daily service operations
- Managing stock-take.
Chef
TOKYO POP EMPORIUM (FAREAST COMPANY)
06.2014 - 12.2014
- Oversee daily kitchen service operations
- Training new employees.
Sushi Chef
YOYOGI JAPANESE CAFÉ (FAREAST COMPANY)
03.2013 - 05.2014
- Make sushi rolls and food orderings
- Serve food and clear tables.
Education
BACHELOR OF CULINARY MANAGEMENT -
WILLIAM ANGLISS INSTITUTE
DIPLOMA IN CULINARY ARTS -
BERJAYA UNIVERSITY COLLEGE OF HOSPITALITY
Skills
- Good with Microsoft Words, Excel, Power Point
- Customer Engagement
- Schedule Coordination
- Operations Management
- Staff Management
- Passion for Customer Satisfaction
- Complaint Resolution
- Supervisory Skills
Personal Information
- Place of Birth: MALAYSIA
- Date of Birth: 01/03/1991
- Gender: MALE
- Nationality: MALAYSIAN
- Marital Status: SINGLE
Current Visa Status
TEMPORARY GRADUATE (SUBCLASS 485) VISA
References
- AUSTIN SON, MANGING DIRECTOR, 3S COMPANY, 0430942801
- KENNETH LEE, SENIOR MANAGER, FAREAST COMPANY, 0433386118
- LULU GAO, OWNER/ MANAGING DIRECTOR, RIC UNIT TRUST, 040430480489
Timeline
Restaurant Manager
KPOP BBQ & BAR
08.2023 - 12.2023
Consultant / SUPERVISOR
MARBLE YAKINIKU
08.2023 - 10.2023
Restaurant Manager
ICHI-KATSU
01.2022 - 12.2023
Manager of Operations
BON Chicken & Beer
06.2016 - 12.2021
Manager of Operations
UNCLE JUNG'S & SAIGON SQUARE
06.2015 - 05.2016
Supervisor of Operations
Dumpling Plus High Point (FAREAST COMPANY)
12.2014 - 05.2015
Chef
TOKYO POP EMPORIUM (FAREAST COMPANY)
06.2014 - 12.2014
Sushi Chef
YOYOGI JAPANESE CAFÉ (FAREAST COMPANY)
03.2013 - 05.2014
BACHELOR OF CULINARY MANAGEMENT -
WILLIAM ANGLISS INSTITUTE
DIPLOMA IN CULINARY ARTS -
BERJAYA UNIVERSITY COLLEGE OF HOSPITALITY
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