Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Shaun O'Rielly

Melbourne,VIC

Summary

Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule. Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Warehouse Worker

Pet Circle
Tarneit, Victoria
12.2024 - 07.2025
  • Loaded and unloaded trucks with Crown counterbalance forklifts.
  • Operating a pallet rider/tugger while completing the role of picking and dropping the completed batch in the correct area.
  • Packing products into correct boxes and attaching the correct consignment label.
  • Obtained KPIs and set targets throughout the whole day.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Completed day-to-day duties accurately and efficiently.

Shift Manager

McDonald's
Derrimut, VICTORIA
11.2022 - 05.2023
  • Managed daily cash intake by counting out registers, and tabulating profits.
  • Communicated with other shift managers to facilitate the continuum of customer service.
  • Upheld company standards and compliance requirements for operations.
  • Helped employees accomplish tasks during peak periods.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Responded quickly and effectively to emergency situations as they arose.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.

Hospitality Worker

WaterGardens Hotel hotel
Taylors Lakes, VICTORIA
10.2022 - 11.2022
  • Kept facilities in good condition through regular upkeep, cleaning, and preventive maintenance.
  • Welcomed customers to the property and offered immediate assistance with their needs.
  • Assisted guests by promptly responding to questions, requests, and concerns.
  • Leading the customers to their tables and informing them on how the buffet works, and if they had any questions, and if they needed anything.
  • Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
  • Checked on customers regularly to ensure satisfaction with meals and services.
  • Provided customer service to ensure satisfaction throughout their dining experience.

Shift Manager

McDonald's
Derrimut, Vic
02.2018 - 08.2022
  • Managed daily cash intake by counting out registers, and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Communicated with other shift managers to facilitate the continuum of customer service.
  • Dealing with cash drop-offs and ensuring we received the correct amount ordered, signing the invoices, and putting coins and cash away in a secure safe.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Creating invoices for Stock Transfer from store to store and making sure everything is correct before confirming aswell as communicating the stock transfer to other Supervisors

Crew Member

McDonald's
St Albans, Vic
05.2013 - 02.2018
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Wiped down tables and equipment, swept and refilled stock.
  • Served food quickly for positive guest experiences.
  • Organized and restocked supplies to support operations and team productivity..
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Performed cashier duties such as taking orders, collecting payments and providing change.

Education

VCE - VCE

Vu Polytechnic
Footscray, VIC
10.2022

Skills

  • Time management
  • Team collaboration
  • Problem-solving
  • Independent and collaborative solutions
  • Customer service
  • Effective communication

Certification

  • Licensed shift supervisor - 2022
  • Certified reasonable service of alcohol, 2021
  • Certificate of High Risk Work (Forklift Licence), 2025

References

Tatiana Cassidy

Supervisor

0451078144

Connor Lunson (team lead)

0403697289

Connor.lunson@petcircle.com.au

Timeline

Warehouse Worker

Pet Circle
12.2024 - 07.2025

Shift Manager

McDonald's
11.2022 - 05.2023

Hospitality Worker

WaterGardens Hotel hotel
10.2022 - 11.2022

Shift Manager

McDonald's
02.2018 - 08.2022

Crew Member

McDonald's
05.2013 - 02.2018

VCE - VCE

Vu Polytechnic

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Shaun O'Rielly