Shaun PRATHEEKSHA KOCHUMON
Tiwi,NT
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
2
2
years of professional experience
Work History
Receptionist and Administrative Assistant
Darwin Dental Clinic (DDC) and Palmerston Dental Clinic (PDC) DoH
04.2024 - Current
- Provided high-level reception services, including patient eligibility confirmation, registration, appointment scheduling, and rescheduling, while managing client concerns and complaints, and escalating issues as needed
- Utilized electronic triage and patient record systems to prioritize clients and maintain accurate, confidential records, assisting with maintenance and auditing of client records, waiting lists, and recall lists
- Liaised with clients, external health services, interpreter services, and other stakeholders to ensure smooth communication and service delivery
- Submitted Medicare claims ensuring compliance with regulations, reconciled revenue for the Oral Health Service, and performed general office duties such as minute taking, filing, archiving, scanning, and managing referrals
- Actively participated in quality improvement activities and staff development programs, adhering to service quality standards and work health and safety policies to ensure high-quality, safe services
- Skills and Achievements:
- Improved appointment scheduling system, reducing client wait times and successfully resolved client concerns and complaints, enhancing satisfaction
- Played a key role in transitioning to a new electronic client management system
- Demonstrated strong organizational skills with attention to detail and the ability to manage competing demands, and competence with IT applications for client management, including systems like Titanium
- Committed to ongoing service improvement, occupational health and safety, professional development, and effective interaction with people from diverse cultural backgrounds
Store 2nd In charge
Liquorland, Coles Group
07.2022 - Current
- Led daily store operations and managed a team for optimal performance
- Executed sales strategies to meet revenue targets, provided tailored product recommendations, and exceptional service
- Managed cash transactions with precision, adhering to strict financial procedures
- Oversaw stock management, adjusting orders based on customer demand to optimize inventory
- Fostered strong customer relationships and resolved concerns promptly
- Achievements:
- Promotion to Store 2nd In charge recognized for exceptional dedication, demonstrating effective leadership and achieving key performance indicators
- Received consistent positive feedback for excellent service and product knowledge, enhancing customer satisfaction through strategic initiatives
- Implemented innovative strategies to reduce product unavailability and optimize stock levels for improved store efficiency
Education
Bachelor of Accounting -
Charles Darwin University
01.2023
Year 12 -
Good Shepherd Public School
01.2018
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
References
Available on request
Timeline
Receptionist and Administrative Assistant
Darwin Dental Clinic (DDC) and Palmerston Dental Clinic (PDC) DoH
04.2024 - Current
Store 2nd In charge
Liquorland, Coles Group
07.2022 - Current
Year 12 -
Good Shepherd Public School
Bachelor of Accounting -
Charles Darwin University
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