Vishaka Gunarathna

Experienced housekeeping manager with a proven history of leading teams to exceed cleanliness standards and enhance guest satisfaction. Detail-oriented professional with strong organizational skills and a passion for creating a clean and welcoming environment for guests. Results-driven housekeeping supervisor with expertise in training staff and implementing efficient cleaning procedures to maintain a high standard of cleanliness.

Tourism executive with experience in destination management and campaign development, looking to contribute expertise to a reputable tourism organization. Independent decision-maker and able to follow complex billing & payroll systems and administration procedures.

Computer literacy skills, including strong knowledge of MS Word, Excel, PowerPoint, Lotus Note, MS Outlook, OPERA,reservation system, E-connect & M-connect communication systems and guest Centrix.

Lead operations to cater to quarantine guests in the hotel before, during and post 

Lead spring cleaning program 

Track defects in rooms and put them into the hotel matrix to rectify the maintenance issues 

Maintained conditional improvement plan.

Initiated the task of printing pocket-size City Guide Maps for six cities in Sri Lanka and carried out the project until publishing

Manned the secretariat of Indian International Film Award

Manned the ticket counter at Hikka Beach festival

• Completed the cleaning program despite the hotel running at full occupancy
• Achieved the highest Medallia score
• Maintain a higher standard of cleanliness. Achieved set target by returning rooms on time without any failure
• Built a strong leadership team in every aspect and trained them to achieve the required targets
• Successfully recruited suitable staff and retained them
• Satisfied the senior management by leading housekeeping department operations up to their expectation
• Sole responsibility to organise Sri Lanka Tourism participation and representation at the following travel fairs:
• BIT Travel & Tourism Fair: Milan, Italy 2008
• ITB Asia Travel Fair: Singapore 2008 & 2009
• ITB Travel & Tourism Fair: Berlin, Germany 2009, 2010 & 2012
• Leisure Travel Fair: Moscow, Russia 2009, 2010 & 2011
• MITT 2010 Travel Fair: Moscow, Russia 2010, 2011
• Actively involved in the organisation of Sri Lanka Travel Mart 2006
• Settlement of the due payments to Batey Public Relations during the termination of their service contract with Sri Lanka Tourism
• Manned ticket counter at Hikkaduwa Fest 2009
• Arranged the IIFA Secretariat and Invitations for the IIFA (International Indian Film Award) 2010
• Used cost-effective methods for organising international travel fairs and the Sri Lankan booth
• Designed and oversaw the task of printing catalogues, including participant details of leading travel fairs
• Coordinated tours with hotels for the students to gain essential knowledge of hotel operations

Highly Commended Award - Australian Hotels Association , WA -2022

• Recruitment & Selection Techniques in Hospitality Trade with Special reference to Con Group Hotels, Sri Lnaka
• Perceived Satisfaction of German Visitors about Sri Lanka as a Tourims Destination

• The English Extension Program - University of Sabaragamuwa -1997.
• German Language course at the Goethe Institute Inter Nations, Sri Lanka - 2004
• Practical training at the IATA Agents Association - Aitken Spence Travels -2001
• Certicate Entrepreneurship Development program- University of Sabaragamuwa, Sri Lanka 2001
• Participation in Tourism Management Workshop- University of Sabaragamuwa, Sri Lanka 1999
• Certicate in Computer Applications- University of Sabaragamuwa -1998

Referees available on request