Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hobbies and Interests
Generic
Shaun Reynolds

Shaun Reynolds

Capel Sound,Australia

Summary

Multi-talented and highly motivated. I have 26 years of experience in the motor industry, working only in dealership franchises up until my current role. Adept at assessing customer needs and motivating staff to achieve goals in a professional manner. Aim to make a good customer experience to boost brand awareness and increase revenue. Currently working as a service advisor at Mercedes-Benz Mornington.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Service Advisor

Mercedes Benz Mornington
08.2023 - Current
  • Developed new customer service procedures, increasing the quality and efficiency of customer service.
  • Prepare repair orders (RO) by describing symptoms, problems, causes, repairs and services required while obtaining approval signatures and entering the orders into the service database system
  • Prepare customer invoices and process payments
  • Greeted customers as they arrived for automotive appointments
  • Managed basic customer insurance claims and transferred calls that required more focused assistance
  • Worked closely with certified technicians in the shop to diagnose customers' vehicles with any failures and needed repairs

Assistant Service Manager / Warranty Clerk / Service Advisor

Mornington Mazda
01.2021 - 08.2023
  • Manage the front service reception staff.
  • Provide support to my fixed operations manager.
  • Monitor the booking procedures.
  • Train new service advisor employees.
  • Deal with any disgruntled customers.
  • Tracking service operations.
  • Prepare all reports regarding the service department.
  • Assist all team members to follow the established dress code, maintain punctuality and cleanliness.
  • Manage facilities to achieve monthly targets.

Workshop Manager Peugeot/Citroen

Beachside Volkswagen / Bayside European
04.2020 - 01.2021
  • Regular phone calls with Peugeot technical to discuss any new issues.
  • Train the apprentice and technician to work on Peugeot’s.
  • Maintain and keep a record of the special tools.
  • To send technical tickets to the Peugeot technical help desk.
  • To order workshop equipment and tools when needed.

Workshop Manager VW/Skoda

Beachside Volkswagen / Bayside European
11.2019 - 04.2020
  • Delegating roles I had in the pre delivery department to other staff members, which includes training and support.
  • Liaising with customers to get a better understanding of any issues they have with their vehicle.
  • Regular workshop meetings with staff to discuss any concerns or changes that need to be put in place.
  • Assist with the recruiting of new staff members.
  • Manage workshop priorities.
  • Oversee quality of work and effectively manage the productivity of staff.
  • Liaise with key management staff.
  • Organise monthly one on one staff performance reviews.
  • Carry out quality checks on jobs completed.
  • Regular meetings with the service manager to discuss monthly targets and discuss new strategies.
  • To offer support and guidance to the Pre delivery controller and workshop foreman.

Pre Delivery Manager VW/Skoda/Peugeot/Citroen

Beachside Volkswagen / Bayside European
07.2019 - 11.2019
  • Booking and checking vehicles into stock.
  • Vehicle inspections and Quality control.
  • Book external suppliers and organise sublets.
  • Manage job cards.
  • Delegate jobs to technicians and detailers.
  • Create and receipt purchase orders and invoice job cards.
  • To monitor and manage staff productivity.
  • Oversee workshop staff.
  • Ensuring that performance goals are clearly communicated and current.

Vehicle Diagnostic Technician/Roadworthy Tester/Back-up Foreman

Beachside Volkswagen / Bayside European
03.2015 - 05.2018
  • Carry out roadworthy inspections.
  • Back up foreman and workshop controller.
  • Keep the roadworthy books and register up to date.
  • Delegate jobs to the workshop staff.
  • To train workshop staff who were not trained in French franchise vehicles.
  • To assist and submit first aid to staff members or customers.
  • Keep the work bay clean and tidy.

Vehicle Master Technician

Peter Ambrose Peugeot Ltd
08.1999 - 01.2015
  • Work on A/C systems.
  • Diagnose electrical problems.
  • Use wiring diagrams and diagnostic equipment.
  • Test drive vehicles, sometimes with customers.
  • Liaise with customers on a regular basis.
  • Keep the work bay clean and tidy.
  • Train the apprentice.
  • Communicate with the technical platform.
  • Once or twice a week I would also go offsite. Working as an auto electrician and diesel technician on light trucks and emergency response vehicles.

Education

No Degree -

Airedale High School
UK
06-1999

Skills

  • Effective communication
  • Effective time management
  • Attention to cleanliness
  • Technical troubleshooting
  • Time management
  • Automotive engine repairs
  • Automotive maintenance
  • Automotive electrical repairs
  • Customer engagement
  • Team leadership
  • Analytical problem solving
  • Friendly demeanor
  • Collaborative teamwork
  • Quality assurance

Certification

  • NVQ Level 3 In Vehicle Maintenance & Repair (Equivalent to Level III Automotive Vehicle Technician & Level III Vehicle Diesel Technician.
  • Vehicle Diagnostic Technician Award
  • Level 3 Award in Refrigerant Handling (UK Only)
  • Certificate in Computer maintenance & repair
  • Roadworthy testers licence

Timeline

Service Advisor

Mercedes Benz Mornington
08.2023 - Current

Assistant Service Manager / Warranty Clerk / Service Advisor

Mornington Mazda
01.2021 - 08.2023

Workshop Manager Peugeot/Citroen

Beachside Volkswagen / Bayside European
04.2020 - 01.2021

Workshop Manager VW/Skoda

Beachside Volkswagen / Bayside European
11.2019 - 04.2020

Pre Delivery Manager VW/Skoda/Peugeot/Citroen

Beachside Volkswagen / Bayside European
07.2019 - 11.2019

Vehicle Diagnostic Technician/Roadworthy Tester/Back-up Foreman

Beachside Volkswagen / Bayside European
03.2015 - 05.2018

Vehicle Master Technician

Peter Ambrose Peugeot Ltd
08.1999 - 01.2015

No Degree -

Airedale High School

Hobbies and Interests

I am a proud father of three boys. I’m a Melbourne Storm fan and love going to watch them play. I like to play snooker and darts. Take long walks with the dogs. Whenever I can, I like to go off on caravan trips and short break holidays. I’m a big fan of music and play a little guitar, ukulele and drums. I like going to music concerts.

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Shaun Reynolds