Shaun Tucker
West Mackay,Australia
Summary
I have owned and operated Elite Maintenance Service Mackay since September 2014, consistently maintaining high standards and client satisfaction. Elite Maintenance Service has proudly serviced the Mackay region for over 38 years. Through hard work, professionalism, and a commitment to excellence, I have tripled the annual turnover and sustained profitability for over eight years. This success has been driven by strategic expansion, recruiting and training high-caliber staff, working within budget constraints, and delivering outstanding customer service.
I am a highly motivated individual with strong problem-solving abilities and adaptability in various work environments. I take pride in my communication skills, approachability, and commitment to quality, which I believe are critical to the success of any business. The challenges and experiences of running my own business have equipped me with valuable skills that I am eager to apply in the mining industry, where I believe I can make a significant contribution.
I bring a strong work ethic, leadership capabilities, and strategic planning skills. Known for my results-driven approach, efficiency, and attention to detail, I excel in team leadership, process optimization, and operational planning. I am confident that my experience and skills will allow me to be a valuable asset to your organization.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Director of Operations
Elite Carpet Cleaning and Pest Control
Mackay, QLD
09.2014 - Current
- Business owner and operator for 11 years.
- Manage and supervise a team of up to 7 staff.
- Analyze financial data to make informed decisions on cost-saving initiatives.
- Work under stress and within time restraints to problem-solve, ensure a great result, and keep our customers satisfied.
- Perform quality assurance checks on the services provided.
- Carry out quotations on residential, commercial, and mining contracts.
- Establish and maintain vendor and customer relationships.
- Recognize employees for demonstrating excellent service, resulting in increased company morale.
- Improve productivity initiatives, manage budgets and accounts, coordinate itineraries, and schedule appointments.
- Develop and implement operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Monitor inventory levels and place new orders for merchandise to keep the supply well-stocked.
- Develop training programs for new employees, as well as existing staff members.
- Delegate work to staff, setting priorities, and goals.
- Form and sustain strategic relationships with clients.
- Conduct interior and exterior applications of insecticides, herbicides, rodenticides, growth regulators, and other products using hand or power sprayers, dusters, and foggers.
- Ensure compliance with all applicable federal, state, and local regulations governing the use of pesticides.
- Adapt pest control strategies based on seasonal pest trends and emerging pest threats.
- Provide recommendations on how best to reduce future pest infestation problems through preventive measures like exclusion methods and habitat modification.
- Perform carpet and upholstery cleaning using chemicals and shampoo periodically, building expertise to compare alternative cleaning processes.
- Maintain records of all services provided.
- Stripped, sealed and polished floors.
- Tile and Grout Cleaning.
- Mattress cleaning.
- Inspect equipment regularly for signs of wear or damage and organize repairs.
Serviceman
Downer EDI Mining
Goonyella Riverside Mine
07.2012 - 09.2014
- I was employed by Downer EDI as a serviceman within the maintenance division.
- Carried out maintenance and repairs with field services and in the workshop, as required.
- Daily servicing and refueling of all equipment on-site.
- Operate heavy and medium trucks in mine production areas.
- Operate light vehicles around the mine site.
- Servicing and maintaining heavy and medium equipment.
- Escorting transport trucks and vehicles on site.
- Carry out designated tasks as outlined by the workshop manager, supervisor, leading hand, and other tradespeople.
- Carry out all work tasks in accordance with occupational health and safety, fatigue management, and all other documented policies and procedures.
- Maintain a work environment with a high standard of housekeeping.
- Use and maintain personal protective equipment at all times.
- Review and update the Job Safety Analysis (JSA) and BMA safety protocols prior to work tasks.
- Use and maintain workshop tooling and equipment.
- Complete service reports and handovers of performed tasks on a daily basis.
- Participate in all scheduled toolbox meetings and training sessions.
- Various forklift truck and heavy machinery operations.
- Installed new parts and systems according to manufacturer's specifications.
- Reconditioned and repaired machine systems and components to return to operation.
Apprentice Fitter
Fenner Dunlop Conveyor Services
Mackay
07.2010 - 07.2012
- I was employed as an apprentice fitter and turner at the Mackay branch of Fenner Dunlop, and I was a third-year apprentice.
- My role there was varied and was based primarily on mine sites and coal ports, with workshop duties as required.
- Leading hand/team leader on shutdowns, as required.
- Customer liaison for maintenance and shutdown activities.
- Installation and removal of pulleys.
- Installation and servicing of belt cleaning systems.
- Conveyor roller inspections and replacements.
- Conveyor problem diagnosis (belt tracking solutions).
- Replacement and maintenance of mechanical items, such as pulley bearings, gearbox anti-run backs, and sprayer systems.
- Installation and maintenance of impact beds.
- Conveyor belt splicing, along with belt repairs, splicing, and pulley lagging.
- Routine conveyor inspection and reporting.
- Detailed risk assessment preparation.
- Welding and oxy-cutting various materials.
- Operation of MR trucks to and from mine sites.
- Workshop forklift operations and loading, loading/unloading trucks.
- Driving trucks and light vehicles on mine sites.
- Inspected worksites to determine presence of obstructions, unsafe conditions and crew errors.
Storeman
G&S Engineering Services
Mackay
07.2006 - 07.2010
- I was employed with G&S as a storeman in the Mackay Supply and Logistics branch.
- My role was in the dispatch and receiving of all tools and consumables to and from G&S site jobs across Australia.
- In September 2008, I moved to a position in the manufacturing workshop, where I managed the tooling and consumables store.
- All purchasing of stock and job-specific parts/consumables required for our workshop with the BIS system.
- Organize and perform periodic stocktakes on consumables and tooling.
- Liaise with management and outside sales representatives regarding cost savings, etc.
- Monitor and ensure that the correct stock is carried.
- Talk with suppliers regarding new stock available.
- Repairs and maintenance on tooling.
- Book out consumables to specific jobs.
- Track tooling repairs and raise orders where applicable.
- Coordinated receipt of stock deliveries, inspected incoming equipment to spot damaged or incomplete shipments and promptly and definitively resolved issues identified
- Organize freight receivals and dispatch.
- Unloading and loading of materials onto trucks using forklifts.
- Follow all safety requirements and procedures.
- Manage costs associated with tooling and consumables.
- Raise con notes and dispatch dockets for outward goods.
- Enter sales, stock, and safety data into Microsoft Excel.
- Create various control sheets, etc., in Microsoft Excel.
- Work unsupervised, and independently.
- Organize and supervise work for other employees within the store.
- Determined shipping methods, routes or rates for materials to be shipped.
- Received and inspected incoming goods, ensuring the accuracy of shipments.
- Traced missing material and shipments through vendor and customer communications.
- Built relationships with key vendors and stakeholders to grow business networks and locate new opportunities.
- Ensured safe operation of all equipment used in the warehouse environment.
- Identified opportunities for improvement in processes related to warehousing operations.
- Inspected equipment regularly to ensure it is functioning properly.
Warehouse Assistant
Andrew Sherrit Limited
Langley, Canada
09.2005 - 06.2006
- Company Overview: Andrew Sherrit Ltd is a plumbing company with 20 stores across British Columbia, Canada.
- I worked in a team environment as a warehouse assistant in their distribution warehouse.
- Picking and packing of orders.
- Loading and unloading of trucks.
- Participate in stocktakes.
- Ensure the correct labeling of parts, storage areas.
- Enter delivery dockets into the computer system.
- Manual unloading of bulk stock.
- Forklift operations.
- Followed safety guidelines while operating machinery in the facility.
- Ensured compliance with company policies regarding proper storage of hazardous materials.
Apprentice Automotive Spare Parts Interpreter
Carlisle Trucks & Tractors
Mackay
02.2002 - 08.2005
- Company Overview: Carlisle Trucks and Tractors is a locally owned company that is a dealer for Fuso Trucks, Hino Trucks, New Holland, Kubota, Jonsered, Howard, and other farming equipment companies.
- During my employment there, I completed an apprenticeship as an Automotive Spare Parts Interpreter.
- Internal and external sales, and customer service.
- Warehousing and showroom setup.
- Counter sales for internal and external customers.
- Diagnoses of machinery problems.
- Showroom sales.
- Cash handling and EFTPOS.
- Dealt directly with both customers and suppliers on the phone and in person.
- All customer and stock ordering is done with various computer-based programs.
- Picking, packing, and shipping of customer orders.
- Stock and customer order receivables and tracking.
- Opened and closed the shop for business.
- After-hours call-outs.
- Forklift unloading and loading of trucks, utilities, etc.
- Perform stock takes.
- Maintained organization, cleanliness and safety in work areas.
- Provided technical support to senior team members by researching solutions to problems.
- Developed and maintained effective working relationships with other apprentices, colleagues, customers and suppliers.
Education
Apprenticeship - Fitter and Turner
Fenner Dunlop Conveyor Services
Mackay07.2012
Apprenticeship - Automotive Spare Parts Interpreter
Carlisle Trucks & Tractors
Mackay08.2005
Year 12 -
Pioneer State High School
Mackay12.2000
Skills
- High problem-solving abilities
- Ongoing customer satisfaction and retention
- Excellent communication
- Strong work ethic
- Teamwork
- Attention to detail
- Adaptability
- Extremely reliable
- Business management
- Contract negotiation
- Inventory tracking and management
References
- Brett Penola - BHP Mining Area C IME Infrastructure and Services Projects Supervisor
Email: brett.penola1@bhp.com, Ph: 0474151621
- John Taylor, Consultant, Taylors Solicitors
Email: john@taylors-solicitors.com.au - Ph: 0417626169
- Michael Rossi - Pre-Contracts and Planning Manager - Richglen Maintenance
Email: mrossi@richglenmaintenance.com.au - Ph: 0400834429
- Further references can be provided on your request
Personal Information
Mackay local, 42 years old and married with three children
Active volunteer at children's schools, and local junior and senior rugby union
Former club, Mackay representative A-Grade captain, and North QLD rugby representative
Former club and Mackay representative A-grade rugby coach
Life member of a local rugby club
Former committee member of various sporting organizations
Certification
- Cert 3 in Automotive Sales Parts Interpreting
- Open car license
- MR truck license
- Forklift ticket
Have previously held and willing to obtain if required:
- Electrical test and tag certificate
- Surface and underground standard 11
- Construction blue card
- BMA defensive driving cert
- MSIC ports access
- Confined space training
- Working at heights training
- CABA training
Hobbies and Interests
- Local senior and junior sports volunteer
- Fishing
- Golf
- Camping
Timeline
Director of Operations
Elite Carpet Cleaning and Pest Control
09.2014 - Current
Serviceman
Downer EDI Mining
07.2012 - 09.2014
Apprentice Fitter
Fenner Dunlop Conveyor Services
07.2010 - 07.2012
Storeman
G&S Engineering Services
07.2006 - 07.2010
Warehouse Assistant
Andrew Sherrit Limited
09.2005 - 06.2006
Apprentice Automotive Spare Parts Interpreter
Carlisle Trucks & Tractors
02.2002 - 08.2005
- Cert 3 in Automotive Sales Parts Interpreting
- Open car license
- MR truck license
- Forklift ticket
Have previously held and willing to obtain if required:
- Electrical test and tag certificate
- Surface and underground standard 11
- Construction blue card
- BMA defensive driving cert
- MSIC ports access
- Confined space training
- Working at heights training
- CABA training
Apprenticeship - Fitter and Turner
Fenner Dunlop Conveyor Services
Apprenticeship - Automotive Spare Parts Interpreter
Carlisle Trucks & Tractors
Year 12 -
Pioneer State High School
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