Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Shauna Crozier

Hawkesnest,NSW

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

1
1
year of professional experience

Work History

Hospitality Team Member

Two Fat Bakers
Teagardens, New South Wales
01.2023 - Current
  • Input and confirmed reservations for guests.
  • Resolved customer disputes in a timely fashion.
  • Maintained cleanliness of dining area, kitchen, and other areas of the restaurant.
  • Greeted, registered and assigned rooms to hotel or motel guests.
  • Enforced safety regulations among staff members.
  • Provided customer service to ensure guest satisfaction.
  • Kept accurate records of sales figures for each day's business.
  • Performed bookkeeping activities to balance accounts and conduct nightly audits.
  • Conducted daily inspections of equipment to ensure proper functioning order.
  • Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
  • Greeted guests in a friendly and professional manner.
  • Followed health department guidelines when handling food items.
  • Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

High School Diploma -

Barraba
NSW
10-2012

Skills

  • Cash Handling
  • Guest Reception
  • Reservation Management
  • Payment Collection
  • Front Desk Management
  • Customer Service
  • Customer Service Management
  • Hospitality Services
  • Event Coordination
  • Dining and Amenity Recommendations
  • Staff Supervision

Affiliations

  • My family enjoys water activities like swimming, boating and beach outings. We create lasting memories by bonding near the water, fostering a strong connection and shared joy.

Timeline

Hospitality Team Member

Two Fat Bakers
01.2023 - Current

High School Diploma -

Barraba

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Shauna Crozier