Shauna Eldridge
Koolkhan,NSW
Summary
Compassionate and dedicated employee with over 13 years of experience supporting individuals and teams in fast-paced environments. Proven ability to provide person-centred care, build strong relationships, and support people with diverse needs. Seeking to transition into a rewarding role in disability support work, where my communication skills, empathy, and commitment to improving quality of life can make a meaningful impact.
Overview
14
14
years of professional experience
Work History
Correctional Case Officer
Serco
Lavadia, NSW
06.2020 - Current
- Provide safety, security, welfare, and rehabilitation support to individuals with diverse needs.
- Actively participate and contribute to care planning and support for people with complex needs.
- Communicate effectively to build trust, and manage sensitive situations.
- Maintain progress notes and document inmates' progress in programs, education, and behavioural contracts.
Property Manager / Sales Administration
Yamba Iluka Real Estate
Yamba, NSW
01.2016 - 01.2019
- Processed invoices and coordinated advertising/marketing for property sales.
- Maintained the company website and managed advertising programs.
- Screened tenants, and managed tenancy agreements.
- Provided regular property reports to owners, and conducted inspections.
Assistant Store Manager
Colette By Colette Hayman
01.2014 - 01.2016
- Prepared budgets and managed staff to meet financial objectives.
- Supervised and guided team members to maximize performance.
- Provided regular reports to senior executives.
- Ensured customer satisfaction and addressed complaints professionally.
Customer Service Officer
Department of Human Services
01.2013 - 01.2014
- Assisted community members in accessing vital financial and support services.
- Responded to inquiries regarding Centrelink payments and resolved complaints.
- Documented all call information accurately.
Delicatessen Assistant Manager
Carlo’s Supa IGA
01.2012 - 01.2013
- Delivered excellent customer service and handled complaints effectively.
- Managed staff scheduling and motivated team to meet sales targets.
- Oversaw inventory, processed orders, and organized promotional events.
Education
Certificate III in Correctional Practice -
Apprenticeship Support Australia
01.2021
Certificate of Registration -
Real Estate Training Solutions
01.2016
Certificate III in Business Administration -
North Coast TAFE
Coffs Harbour01.2016
Certificate II in Retail -
Essential Business Training
01.2013
Higher School Certificate -
Woolgoolga High School
01.2011
Skills
- Effective communication
- Conflict resolution
- Case management
- Problem-solving abilities
- Administrative skills
- Time management
- Adaptability
- Teamwork
- Empathy and patience
- Cultural awareness
Timeline
Correctional Case Officer
Serco
06.2020 - Current
Property Manager / Sales Administration
Yamba Iluka Real Estate
01.2016 - 01.2019
Assistant Store Manager
Colette By Colette Hayman
01.2014 - 01.2016
Customer Service Officer
Department of Human Services
01.2013 - 01.2014
Delicatessen Assistant Manager
Carlo’s Supa IGA
01.2012 - 01.2013
Certificate III in Correctional Practice -
Apprenticeship Support Australia
Certificate of Registration -
Real Estate Training Solutions
Certificate III in Business Administration -
North Coast TAFE
Certificate II in Retail -
Essential Business Training
Higher School Certificate -
Woolgoolga High School
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