Shauna Gray
Neutral Bay,NSW
Summary
Professional Summary
Motivated and adaptable professional with experience across event coordination, hospitality management, budget control, client management and student learning support. Skilled in organising and delivering events, fostering positive client and guest experiences, and supporting children with diverse learning needs and disabilities. Recognised for strong communication, problem-solving, and a collaborative approach, with a commitment to delivering exceptional outcomes in both people-focused and operational roles.
Overview
5
5
years of professional experience
1
1
Certification
Work History
VSO/ Functions Manager
Crows Nest Hotel
04.2025 - Current
- Completion of all financial reconciliations as required, including maintaining point of sale register, revenue management, invoicing and billing
- Experience with Sysnet
- Maintaining all data integrity in all ALH systems in a timely manner, as well as all employee records, ensuring VISA obligations are met and training records.
- Manage stock control and stocktakes within the Venue as well as identify and highlight cash and stock variances
- Manage 4 complete function rooms catering for events up to 300 pax
- Assist with the design, costing and organising of function packages
- Establishing and maintain a customer database
- Coordinating functions
- Liaise with suppliers and contractors to the functions business
- Create detailed schedules and providing clear communication to staff and participants.
- Evaluated feedback from attendees after each function, utilizing insights gained to inform improvements in subsequent endeavours.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Managed budgets, final payments, and debtor accounts for all functions
- Negotiated financial arrangements with clients to maximise business profitability while maintaining fairness and client satisfaction
Manager/ Head Barista
Wild Patch Cafe
05.2023 - 03.2025
- Oversee daily café operations, ensuring efficiency, customer satisfaction, speed of service and maximum profitability.
- Lead and train staff, focusing on service excellence, productivity, and operational efficiency. Also trained and supervised baristas, ensuring high-quality coffee preparation and excellent customer service.
- Maintained consistency in coffee taste, milk texturing, and presentation according to café standards as well as monitored and ordered coffee beans, dairy, syrups, and other supplies to maintain stock levels.
- Manage financial tasks, including cash handling, banking, cost control, and inventory management.
- Collaborate with store owners to analyse financial reports, optimise profitability, and budgeting to reduce waste and costs.
- Develop and implement marketing strategies, managing the Wild Patch Instagram page to enhance brand presence and drive customer engagement.
- Create compelling social media content, including photos, videos, and promotional campaigns to increase foot traffic and sales.
General Bar Assistant
Recovery Bar, Hakuba
01.2022 - 04.2023
- Delivered high-level customer service in a fast-paced bar environment, efficiently handling food and beverage orders.
- Managed bar operations, including glass running, keg changes, and alcohol restocking to ensure smooth service.
- Assisted in social media marketing, capturing and posting high-quality action shots of snowboarders and skiers to promote the company and attract customers.
Supervisor
Khans IGA Supermarket, Gerringong
07.2020 - 12.2022
- Managed store operations, ensuring efficient workflow, customer satisfaction, and compliance with company policies.
- Supervised cash handling, register reconciliation, and self-checkout operations to maintain accuracy and security.
- Coordinated with department managers and stakeholders to optimise inventory management and store presentation.
- Oversaw home deliveries, ensuring timely processing and exceptional service.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
General Assistant
OzSnow Snowy Valley Resort, Jindabyne
01.2022 - 01.2022
- Provided multi-departmental support across the resort’s bistro, ski shop, and housekeeping teams.
- Assisted with ski rentals, guest services, and food delivery, ensuring a seamless customer experience.
- Adapted quickly to seasonal demands, taking on various responsibilities as needed.
School Learning Support Officer (SLSO)
Flametree High School
01.2021 - 01.2021
- Provided individualised support to students with special needs and behavioural challenges.
- Assisted teachers in implementing behavioural management strategies and modified learning plans to maintain a focused and productive classroom atmosphere.
- Adapted educational materials and teaching methods to accommodate diverse student needs.
- Contributed to a positive school culture by actively engaging in staff meetings, providing constructive feedback, and collaborating on school improvement initiatives.
Education
Certificate IV - Finance and Mortgage Broking
International Institute of Technology
12-2025
Certificate IV - Student Learning Support Officer
TAFE NSW
01.2021
High School Certificate -
Kiama High School
11-2019
Skills
- Customer service
- Problem-solving
- Time management
- Decision-making
- Verbal and written communication
- Negotiation
- Work well independently and in a team
- Financial management
- Critical thinking
- Managing operations and efficiency
- Fast learner
- Adapt quickly
- Patient
Certification
- Reading
- Outdoor activities
- Exercise
- Cooking
- Music
Timeline
VSO/ Functions Manager
Crows Nest Hotel
04.2025 - Current
Manager/ Head Barista
Wild Patch Cafe
05.2023 - 03.2025
General Bar Assistant
Recovery Bar, Hakuba
01.2022 - 04.2023
General Assistant
OzSnow Snowy Valley Resort, Jindabyne
01.2022 - 01.2022
School Learning Support Officer (SLSO)
Flametree High School
01.2021 - 01.2021
Supervisor
Khans IGA Supermarket, Gerringong
07.2020 - 12.2022
Certificate IV - Student Learning Support Officer
TAFE NSW
Certificate IV - Finance and Mortgage Broking
International Institute of Technology
High School Certificate -
Kiama High School