Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
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Shauna Griffin

Shauna Griffin

Perth,Australia

Summary

I am flexible, reliable and have excellent time keeping skills. I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using my own initiative.

Overview

6
6
years of professional experience

Work History

Business Development Executive

ComfortDelGrow (Swan Taxi)
07.2023 - 01.2024
  • Increased client base by identifying and pursuing new business opportunities through market research and networking, secured a total of 32 new clients in under 6 months.
  • Monitoring and analyze key performance indicators to measure the success of business development initiatives.
  • Generate regular reports for management, highlighting achievements, challenges, and areas for improvement.
  • Developing and implementing a comprehensive business development strategy aligned with the company's goals and objectives.
  • Working with cross-functional teams to align business development efforts with product development, marketing, and other departments.
  • Analyze industry trends, competitor activities, and customer needs to stay informed and ahead of market developments.
  • Building and maintaining strong relationships with existing clients, understanding their needs and ensuring high levels of customer satisfaction.
  • Act as a liaison between the company and clients, addressing concerns and ensuring smooth communication.
  • Managed monthly invoicing for a high-volume portfolio of clients, handling a substantial financial transaction volume. Generated and distributed accurate and detailed invoices, ensuring compliance with contractual terms and financial regulations.
  • Increased client base by identifying and pursuing new business opportunities through market research and networking.

Business to Business Specialist

Wayfair
09.2022 - 04.2023
  • Ensuring the experience of business customers exceeds expectations by responding to email and calls to resolve problems such as, damages, billing issues, deliveries, exchanges.
  • Taking personal responsibility for the seamless end to end completion of large high cost orders (150k+) by ensuring any issues are preempted.
  • Anticipating pre-order support, liaising between freight, supply chain and account managers to ensure smooth deliveries or large complex orders.
  • Organizing team building activities and gatherings, such as team quizzes, team lunches, dinners, training's and many other activities.
  • Analyzing calls and emails for our team to ensure we are meeting our KPI's.
  • Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures.
  • Strong leadership skills and experience, with a mindset and ethos of empowerment, structured and weighted team building and motivational developmental strategies, for ambitious- achievable goal setting.

Customer Service Representative

Wayfair
11.2019 - 09.2022
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Undertaken in group projects and individual projects such as sit in with new hires, coaching sessions, floor walking for my team, analyzing emails and phone calls for our KPIs.
  • Team lead for my service team for 6 months, organizing team building events such as lunches, dinner, after work events, team trainings and gifts.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Fast and consistent resolution of order issues and complaints to a high level of professionalism, with adherence to company policy requirements and GDPR regulations, while tailoring and personalizing to individual customer needs and issues, to ensure customer satisfaction and return custom.

Administrative Assistant

Midwest Fire & Security
08.2017 - 11.2019
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Scheduled appointments, meetings and events for management staff.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Prepared and prioritized calendars and correspondence.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Inventoried and ordered supplies for office.
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.

Education

Bachelors of Business -

The Galway-Mayo Institute of Technology
Galway
09.2020

Leaving Certificate -

Colaiste Na Coiribe
Galway
06.2017

Skills

  • Client relations
  • Strategic
  • Presentation skills
  • Staff training and development
  • Experience in leadership
  • Excellent communication
  • Time management
  • Organization
  • Freight operations
  • Quality assurance controls
  • Problem-solving abilities
  • Call Center Operations
  • Excel spreadsheets
  • Payroll and benefits administration
  • Report analysis

Languages

English
First Language
English
Proficient
C2
Irish
Proficient
C2

References

Andrew Koh (ComfortDelGrow) 61477792113

Margaret Langnevin, Manager 2 (Wayfair) -353834609992 

Darryl Mc Namarra, Manager 3 (Wayfair)-3530863256124 

Peter Mernagh, CEO (Midwest Fire & Secuirty) -3530852889999

Timeline

Business Development Executive

ComfortDelGrow (Swan Taxi)
07.2023 - 01.2024

Business to Business Specialist

Wayfair
09.2022 - 04.2023

Customer Service Representative

Wayfair
11.2019 - 09.2022

Administrative Assistant

Midwest Fire & Security
08.2017 - 11.2019

Bachelors of Business -

The Galway-Mayo Institute of Technology

Leaving Certificate -

Colaiste Na Coiribe

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Shauna Griffin