Shauna Griffin
Perth,Australia
Summary
Flexible and reliable individual with excellent time management skills. Enthusiastic, self-motivated, and responsible. Thrives in challenging situations and quickly adapts to new environments. Collaborates well with others and consistently delivers high-quality results.
Overview
7
7
years of professional experience
Work History
Project/Site Administrator
Kilmore Group
01.2024 - Current
- Maintained comprehensive records of project documentation, including contracts, reports, and correspondence, ensuring accuracy and compliance with regulatory requirements.
- Assisted in developing project schedules, coordinating tasks, and adjusting plans as necessary to address any delays or changes.
- Oversaw the procurement of essential supplies, negotiating favourable terms with vendors while maintaining quality standards.
- Coordinated staff meetings and events to foster communication, teamwork, and professional development opportunities for team members.
- Acted as the primary point of contact between stakeholders, including clients, contractors, and internal teams, facilitating clear and effective communication.
- Oversaw daily operations and managed schedules, ensuring that project milestones and deadlines were met efficiently.
Business Development Executive
ComfortDelGrow (Swan Taxi)
07.2023 - 01.2024
- Increased client base by identifying and pursuing new business opportunities through market research and networking, secured a total of 32 new clients in under 6 months.
- Monitoring and analyze key performance indicators to measure the success of business development initiatives.
- Generate regular reports for management, highlighting achievements, challenges, and areas for improvement.
- Developing and implementing a comprehensive business development strategy aligned with the company's goals and objectives.
- Working with cross-functional teams to align business development efforts with product development, marketing, and other departments.
- Analyze industry trends, competitor activities, and customer needs to stay informed and ahead of market developments.
- Building and maintaining strong relationships with existing clients, understanding their needs and ensuring high levels of customer satisfaction.
- Act as a liaison between the company and clients, addressing concerns and ensuring smooth communication.
- Managed monthly invoicing for a high-volume portfolio of clients, handling a substantial financial transaction volume. Generated and distributed accurate and detailed invoices, ensuring compliance with contractual terms and financial regulations.
Business to Business Specialist
Wayfair
09.2022 - 04.2023
- Ensuring the experience of business customers exceeds expectations by responding to email and calls to resolve problems such as, damages, billing issues, deliveries, exchanges.
- Taking personal responsibility for the seamless end to end completion of large high cost orders (150k+) by ensuring any issues are preempted.
- Anticipating pre-order support, liaising between freight, supply chain and account managers to ensure smooth deliveries or large complex orders.
- Organizing team building activities and gatherings, such as team quizzes, team lunches, dinners, training's and many other activities.
- Analyzing calls and emails for our team to ensure we are meeting our KPI's.
- Streamlined operational efficiencies by delivering recommendations for knowledge-base processes and procedures.
- Strong leadership skills and experience, with a mindset and ethos of empowerment, structured and weighted team building and motivational developmental strategies, for ambitious- achievable goal setting.
Customer Service Representative
Wayfair
11.2019 - 09.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Undertaken in group projects and individual projects such as sit in with new hires, coaching sessions, floor walking for my team, analyzing emails and phone calls for our KPIs.
- Team lead for my service team for 6 months, organizing team building events such as lunches, dinner, after work events, team trainings and gifts.
- Mentored new employees on procedures and policies to maximize team performance.
- Fast and consistent resolution of order issues and complaints to a high level of professionalism, with adherence to company policy requirements and GDPR regulations, while tailoring and personalizing to individual customer needs and issues, to ensure customer satisfaction and return custom.
Administrative Assistant
Midwest Fire & Security
08.2017 - 11.2019
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Scheduled appointments, meetings and events for management staff.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Prepared and prioritized calendars and correspondence.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Inventoried and ordered supplies for office.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
Education
Bachelors of Business -
The Galway-Mayo Institute of Technology
09.2020
Leaving Certificate -
Colaiste Na Coiribe
06.2017
Skills
- Client relations
- Strategic
- Presentation skills
- Staff training and development
- Experience in leadership
- Excellent communication
- Time management
- Organization
- Freight operations
- Quality assurance controls
- Problem-solving abilities
- Call Center Operations
- Excel spreadsheets
- Payroll and benefits administration
- Report analysis
Languages
English
First Language
English
Proficient
C2
Irish
Proficient
C2
Timeline
Project/Site Administrator
Kilmore Group
01.2024 - Current
Business Development Executive
ComfortDelGrow (Swan Taxi)
07.2023 - 01.2024
Business to Business Specialist
Wayfair
09.2022 - 04.2023
Customer Service Representative
Wayfair
11.2019 - 09.2022
Administrative Assistant
Midwest Fire & Security
08.2017 - 11.2019
Bachelors of Business -
The Galway-Mayo Institute of Technology
Leaving Certificate -
Colaiste Na Coiribe
Similar Profiles
Brodie WatsonBrodie Watson
Gaming Supervisor/Attendant at Black Rhino GroupGaming Supervisor/Attendant at Black Rhino Group
Madison LontzMadison Lontz
Ophthalmic Technician at Kilmore Eye AssociatesOphthalmic Technician at Kilmore Eye Associates
Nakkari LockNakkari Lock
Library Assistant Volunteer at Kilmore Primary SchoolLibrary Assistant Volunteer at Kilmore Primary School