Summary
Overview
Work History
Education
Skills
Websites
Personal Information
References
Hobbies and Interests
Timeline
Generic

Shauna Hackett

Perth,WA

Summary

Compassionate spa therapist with sincere and warm approach to all clients while providing a range of treatments. Contributes to supportive team environment to advance massage skills and education. Dedicated to promoting health, healing and wellbeing through therapeutic massage remedies & creating a connection with each individual client.

Overview

8
8
years of professional experience

Work History

Massage Therapist / Natural Esthetician

Skintuition
07.2019 - 05.2024
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments to create a meaningful & relaxing experience.
  • Focused on a holistic approach when treating patients with skin conditions such as acne, psoriasis, eczema & rosacea through a care plan of natural facial treatments, nutrition & lifestyle guidance. & emotional support tools.
  • Applied my knowledge & experience of services to provide clients with a bespoke service, helping to promote their own healing from within.
  • Flexibly worked evenings and weekends to accommodate to all clients.
  • Analyzed skin condition and made appropriate product recommendations.
  • Educated patients on treatment options & provided useful aftercare advice to ensure they maximised the benefits of the therapy they decided to receive.

Senior Spa Therapist

Titanic Spa & Hotel
08.2019 - 01.2021
  • Fostered friendly, warm, and exceptional customer experience.
  • Trained new therapists on proper skin care techniques and safety protocols to develop capabilities of individuals and improve team efficiency.
  • Providing treatments to an extremely high standard while using product ranges such as Espa, Elemis & Temple Spa.
  • Performed luxurious massage, body wrap application, body exfoliation, Espa facials & Elemis BIOTEC facials.
  • Assisted in developing monthly promotional campaigns to attract new clients.
  • Designed VIP client program for returning guests to promote product sales and packages.

Personal & Business Banking Representative

NatWest
04.2018 - 03.2019
  • Always ensuring all customers receive a high level of attention and customer service
  • Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
  • Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
  • Gathered, organized and input information into digital database.

Sales Consultant

Next PLC
09.2017 - 04.2018
  • Ensure high levels of customer satisfaction through actively dealing with customer's problems and providing a personal service according to their needs

Sales Assistant

Seven Liverpool (Premium Menswear Store)
09.2016 - 06.2017
  • Placing the customer's needs above all and building relationships with customers to offer highest level of outstanding customer service and returned custom

Education

Diploma - Buccal Intraoral Massage

Viktoria Bakhurynska
UK
05.2023

Diploma - Myofascial Release

Maria Alferis
Surrey
10.2022

VTCT Extended Diploma - Massage Therapy, Aromatherapy, Reflexology, A&P

City of Liverpool College
Liverpool
06.2019

Associate of Arts - Fashion And Fabric Consultation

City of Liverpool College
Liverpool
06.2017

High School Diploma -

Broughton Hall High School
06.2015

Skills

  • Aroma Therapy
  • Swedish Massage
  • Deep Tissue Massage
  • Treatment Planning
  • Reflexology
  • Stress Relief Massage
  • Massage Therapy
  • Body Treatments
  • Hot Stone Massage
  • Continuing education
  • Front Desk Management
  • Anatomy
  • Customer Consultation
  • Service Optimization
  • Strong manual dexterity
  • Reflective listening
  • Excellent customer service

Personal Information

Date of Birth: 10/12/1998

References

Available on request

Hobbies and Interests

  • Travel and nature are my greatest passions, I love being outdoors and finding new places to explore.
  • Hiking, yoga, pilates, reading & painting are some of my favourite pastimes

Timeline

Senior Spa Therapist

Titanic Spa & Hotel
08.2019 - 01.2021

Massage Therapist / Natural Esthetician

Skintuition
07.2019 - 05.2024

Personal & Business Banking Representative

NatWest
04.2018 - 03.2019

Sales Consultant

Next PLC
09.2017 - 04.2018

Sales Assistant

Seven Liverpool (Premium Menswear Store)
09.2016 - 06.2017

Diploma - Buccal Intraoral Massage

Viktoria Bakhurynska

Diploma - Myofascial Release

Maria Alferis

VTCT Extended Diploma - Massage Therapy, Aromatherapy, Reflexology, A&P

City of Liverpool College

Associate of Arts - Fashion And Fabric Consultation

City of Liverpool College

High School Diploma -

Broughton Hall High School
Shauna Hackett