Summary
Overview
Work History
Education
Skills
Timeline
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SHAUNA KING

DIANELLA, PERTH,WA

Summary

A passionate and dedicated Psychology graduate with professional work experience in a large governmental organisation, and extensive hospitality experience. A proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. A conscientious employee who brings enthusiasm and a positive attitude to the workplace.

Overview

7
7
years of professional experience

Work History

Charge Hand and Floor Staff

Little Wing Pizzeria
10.2022 - 09.2023
  • Oversaw the restaurant’s daily opening procedures, ensuring a welcoming and fully-prepared environment for customers
  • Demonstrated leadership and organisational skills by efficiently managing a team in a high-paced environment, ensuring smooth operations, quality service, and adherence to company standards
  • Consistently showcased attention to detail and went above and beyond to ensure each customer’s experience was memorable and exceeded expectations
  • Remarked for my customer service skills, enthusiasm and energy.

The Executive Office / Student Support Officer and Events Coordinator

Northern Ireland Civil Service, Stormont Estate
09.2021 - 09.2022
  • Performed administrative tasks, including diary and record management, and engaging with external stakeholders to schedule meetings.
  • Prioritised conflicting needs and ensured time was appropriately available for critical meetings and issues.
  • Demonstrated thebe ability to make effective decisions when writing business cases for programmes.
  • Quickly grasped new concepts with minimal training necessary and became a valued member of the team.
  • Helped less experienced staff manage daily assignments.
  • Worked directly with the public during observational visits, and wrote articles for the staff newsletter.
  • Used social media platforms to promote our services.
  • Led a student team to organise a successful event in Parliament Buildings for 100 students within the organisation.
  • Received a personal commendation from the Head of the Civil Service.

Front of House/Waitress

Toscano Pizzeria
05.2016 - 09.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
  • Cultivated warm relationships with regular customers and positively contributed to the restaurant’s atmosphere.
  • Upheld high standard of cleanliness in all work areas.
  • Orders and partnered with team members to serve food and beverages accurately and efficiently.
  • Responsible for cash handling
  • Able to remain calm and level headed in a fast-paced environment, and politely dealt with customer complaints as required.

Education

Bachelor of Science - Psychology With Professional Placement

Queen’s University
Belfast, Northern Ireland
07.2023

High School Diploma -

Assumption Grammar School
Ballynahinch, Northern Ireland
2019

Skills

  • Effective communication and strong interpersonal skills
  • Positive attitude and team spirit
  • High degree of attention to detail and organisational skills
  • Strong leadership and teamwork skills with extensive experience collaborating on projects
  • Comfortable working to deadlines and managing competing priorities
  • Taking meeting minutes, record keeping and scheduling meetings

Timeline

Charge Hand and Floor Staff

Little Wing Pizzeria
10.2022 - 09.2023

The Executive Office / Student Support Officer and Events Coordinator

Northern Ireland Civil Service, Stormont Estate
09.2021 - 09.2022

Front of House/Waitress

Toscano Pizzeria
05.2016 - 09.2021

Bachelor of Science - Psychology With Professional Placement

Queen’s University

High School Diploma -

Assumption Grammar School

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SHAUNA KING