Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shauna-lee O'Connor-Latham

BRISBANE,QLD

Summary

Dedicated Administrative Support Professional experienced in customer service and office operations. Achieved effective communication management by handling calls, scheduling tasks, and distributing messages among team members. Delivered efficient financial transaction processing and paperwork resolution through strong attention to detail and time management.

Overview

1
1
Certification
8
8
years of professional experience

Work History

Administration Role

Freeway Painting
Brisbane, Qld
08.2021 - 12.2025

Answered calls and booked jobs, ensuring efficient scheduling and customer satisfaction.

  • Collected and distributed messages to team members and managers, enhancing communication and customer service.
  • Authorized payment of invoices and disbursed funds from accounts to creditors.
  • Completed paperwork, identified discrepancies, and addressed them promptly to maintain accuracy.
  • Organized and maintained contracts for easy access and retrieval., invoices and other documents associated with talent.

  • (2 years 5 months)

Customer Service Role

7 Eleven
06.2018 - 07.2019
  • Arranged products on shelves for easy access
  • Managed timely delivery of products to customers
  • Maintained cleanliness of the store to ensure a welcoming environment
  • Gained experience over 1 year and 2 months

Customer Service

7-ELEVEN MARSDEN
06.2018 - 07.2019
  • Organized products on shelves for easy access.
  • Deliveries
  • Maintained cleanliness throughout the store to enhance customer experience.
  • (1 year 2 months)

Administration Assistant

Narrowtex Australia
11.2017 - 01.2018
  • (3 months)
  • Managed customer orders and enquiries for narrow fabrics and webbing products.
  • Processed invoices, purchase orders, and supplier documentation in office systems.
  • Coordinated production schedules with warehouse and manufacturing teams.

Administration Officer

Narrowtex
11.2017 - 01.2018
  • Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors to ensure smooth communication.
  • Maintained inventory of office supplies and placed orders to support uninterrupted office operations.
  • Completed forms, reports, logs, and records to ensure timely and accurate documentation for human resources.
  • Performed research to collect and record industry data.
  • (3 months)

Education

Certificate IV - Real Estate Agency Practice

REIQ

Certificate II - Skills For Work and Vocational Pathways

DESIGNER LIFE (QUEENSLAND) PTY LTD ATF THE DESIGNER LIFE (QUEENSLAND) TRUST
Brisbane, Qld
02.2018 - 07.2018

Certificate III - Community Services Work

STRATEGIX TRAINING GROUP PTY LTD

Certificate II - Business

ASH PTY LTD

Skills

  • Excel, Word, Communication, Data entry, Answering phones, Eager learner, Customer service, Communication expertise, Time Management, Document management, Office organization, Quality assurance, Regulatory compliance, Drivers License, Verbal Communication, Office administration, Microsoft Office
  • Answering phones
  • Office organization
  • Excel
  • Eager learner
  • Drivers License
  • Time management
  • Teamwork

Certification

Blue Card

First Aid and CPR Certification

Timeline

Administration Role

Freeway Painting
08.2021 - 12.2025

Customer Service Role

7 Eleven
06.2018 - 07.2019

Customer Service

7-ELEVEN MARSDEN
06.2018 - 07.2019

Certificate II - Skills For Work and Vocational Pathways

DESIGNER LIFE (QUEENSLAND) PTY LTD ATF THE DESIGNER LIFE (QUEENSLAND) TRUST
02.2018 - 07.2018

Administration Assistant

Narrowtex Australia
11.2017 - 01.2018

Administration Officer

Narrowtex
11.2017 - 01.2018

Certificate IV - Real Estate Agency Practice

REIQ

Certificate III - Community Services Work

STRATEGIX TRAINING GROUP PTY LTD

Certificate II - Business

ASH PTY LTD
Shauna-lee O'Connor-Latham