Shauna Lynch
Coniston,NSW
Summary
Dedicated employee with excellent experience in retail, administration & hospitality industries. Maintains professional appearance and demeanour and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Wollongong Golf Club
04.2023 - Current
- Greet guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolve customer issues quickly and notified supervisor immediately when problems escalated.
- Answer multi-line phone system and transferred callers to appropriate department or staff member.
- Collect room deposits, fees, and payments.
- Enter and update sensitive customer information during check-ins and room changes.
Front Office Receptionist
Quality Suites Pioneer Sands
06.2022 - Current
- Welcome each new arrival pleasantly and confirm reservations and identification.
- Answer questions and address, resolve, or escalate issues to management to satisfy customers.
- Collaborate with team members to handle guest requirements from check-in through check-out.
- Collect room deposits, fees, and payments.
Food and Beverage Attendant
VenuesLive
02.2021 - 12.2023
- Providing catering services at a range of special events at WIN Sports and Entertainment Centre.
- Protect business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Assist wait staff with timely food delivery and guest requests.
- Assisted in setting up and breaking down bar area for special events.
Supermarket Employee
FoodWorks Supermarkets
04.2021 - 02.2022
- Customer Service.
- Cash handling.
- Food preparation.
- General cleaning duties.
Supermarket Employee
Coles Supermarket
11.2018 - 05.2021
- Customer service through register operations, delicatessen and bakery departments.
- Cash handling.
- Food preparation.
- General cleaning duties.
Bartender
Corrimal Bowling Club
05.2017 - 09.2018
- Same as Harp Hotel below
Bartender
The Harp Hotel
02.2016 - 05.2017
- Making and serving a range of alcoholic drinks including cocktails, pouring beers and mixing drinks.
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Peer Educator
Project Youth
01.2014 - 12.2015
- Conducted surveys with local youth on topics such as safe sex, alcohol and use of other drugs.
- Provided advice and resources to help teenagers in need.
Retail Assistant
Hugs for Brides
01.2012 - 01.2014
- Guided customers in choosing items that reflects their personal style.
- Attending industry expos to expand knowledge and current product range.
Education
RSA- Responsible Service of Alcohol -
Bar Max
Online2021
Certificate II - Hospitality
TAFE NSW
Loftus, NSW2015
Skills
- Strong Organizational Skills
- Multitasking and Time Management
- Reliable
- Adaptive Team Player
- Courteous Demeanour
- Dedicated Worker
- Quick Learner
- Many years of experience in different fields such as Hospitality, Retail and Administration
References
Leonel Flor Costa- Previous Manager
Contact number: 0404 514 871
Emily Spargo- Duty Manager Wollongong Golf Club
Contact number: 0457 247 186
Availability
- Thursday
- Friday
- Every second Saturday/Sunday
- Every second Tuesday/Wednesday
- Very flexible with hours
Timeline
Front Desk Receptionist
Wollongong Golf Club
04.2023 - Current
Front Office Receptionist
Quality Suites Pioneer Sands
06.2022 - Current
Supermarket Employee
FoodWorks Supermarkets
04.2021 - 02.2022
Food and Beverage Attendant
VenuesLive
02.2021 - 12.2023
Supermarket Employee
Coles Supermarket
11.2018 - 05.2021
Bartender
Corrimal Bowling Club
05.2017 - 09.2018
Bartender
The Harp Hotel
02.2016 - 05.2017
Peer Educator
Project Youth
01.2014 - 12.2015
Retail Assistant
Hugs for Brides
01.2012 - 01.2014
RSA- Responsible Service of Alcohol -
Bar Max
Certificate II - Hospitality
TAFE NSW
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