Summary
Overview
Work History
Education
Skills
Timeline
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Shauna Morgan

Windsor,VIC

Summary

Driven and results-oriented professional with a proven track record at Homestore And More, where I enhanced team efficiency and customer satisfaction. Expert in staff management and problem-solving, I excel in high-stress situations, ensuring operational excellence. Skilled in Microsoft Outlook and employee motivation, I consistently achieve and surpass targets.

Overview

6
6
years of professional experience

Work History

Supervisor

Homestore And More
07.2020 - 03.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Achieved results by working with staff to meet established targets.

Barista Trainee

Alchemy Coffee And Bookstore
02.2022 - 08.2022
  • Prepared specialty beverages according to specific requests from clients, showcasing adaptability and attention to detail.
  • Maintained strict adherence to food safety guidelines, ensuring a clean and sanitary workspace at all times.
  • Reduced customer wait times by quickly preparing orders while maintaining high-quality standards in drink presentation.

Team Leader

SuperValu
08.2018 - 07.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Monitored team performance and provided constructive feedback.

Education

High School Diploma -

Presentation Secondary School
Cork, Ireland
06.2016

Skills

  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Team Player
  • Cash Handling
  • Opening and closing duties
  • Friendly and outgoing
  • Exceptional customer service
  • Problem-solving abilities
  • Microsoft Outlook

Timeline

Barista Trainee

Alchemy Coffee And Bookstore
02.2022 - 08.2022

Supervisor

Homestore And More
07.2020 - 03.2024

Team Leader

SuperValu
08.2018 - 07.2020

High School Diploma -

Presentation Secondary School

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Shauna Morgan