Shauna Mulholland
Miranda,NSW
Summary
I am a reliable and organised person with a strong background in customer service and a genuine passion for working with young people. I have experience with working with children and adults as my role in NSW netball, where I demonstrate leadership, clear communication, and a safe and structured environment.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Manager
Barefoot
cronulla
08.2024 - Current
- Developed training program for new baristas, focusing on techniques and customer service excellence.
- Ran a station that services over 12kg of coffee, in a team environment two other baristas, to ensure coffee is consistent and serviced efficiently.
- Maintained organized and clean café environment, ensuring customer safety and enhancing overall experience.
- Ensured daily cleanliness of café area and equipment, fostering a welcoming atmosphere for customers.
- Oversaw daily operations and staff management in retail environment.
Section Manager
Zimala
Cronulla
03.2021 - 07.2024
- Managed daily operations to achieve efficient workflow and optimal service delivery.
- Trained new employees on operating procedures and company policies to enhance onboarding process.
- Analyzed departmental operations to identify areas of improvement and recommended corrective actions.
- Managed restaurant operations, overseeing all sections to maintain seamless service.
- Staffed production line to match scheduled workload for effective production flow.
Shift Leader
David Jones
03.2010 - 03.2021
- Supervised team members to maintain efficient operations and deliver high-quality customer service.
- Managed inventory levels and organized stockroom for optimal product flow.
- Trained new staff on store procedures and effective customer engagement techniques.
- Coordinated staff schedules to optimize coverage during peak hours, ensuring adequate service levels.
- Implemented loss prevention strategies to reduce shrinkage risks.
- Maintained an organized work environment by effectively delegating tasks to staff.
- Positioned skilled employees in key areas throughout shifts to maximize productivity.
- Reviewed daily sales reports for accuracy, supporting management with reliable data for decision-making.
Manager
McDonalds
Bass Hill
01.2002 - 03.2004
- Supervised daily operations to enhance restaurant efficiency and service quality.
- Trained and mentored team members on customer service standards.
- Coordinated staff schedules to optimize service during peak hours.
- Resolved customer complaints through effective communication, improving guest satisfaction.
- Provided leadership during times of organizational change or crisis situations.
- Led regular staff meetings to review performance and identify improvement opportunities.
- Collaborated with management on promotional campaigns and initiatives.
- Recruited and hired qualified candidates to fill open positions.
Education
High School Diploma -
Mount St Josephs
Milperra12-1999
Skills
- Advanced brewing techniques
- Creative beverage design
- Operations management
- Inventory management
- Equipment maintenance
- Team leadership
- Customer engagement
Affiliations
- NSW netball umpire
Certification
- WWCC
- Police Check
REFERENCES
- Kerrie McCulloch 0407800847
- Rebecca Nelson 0405447163
Timeline
Manager
Barefoot
08.2024 - Current
Section Manager
Zimala
03.2021 - 07.2024
Shift Leader
David Jones
03.2010 - 03.2021
Manager
McDonalds
01.2002 - 03.2004
High School Diploma -
Mount St Josephs