Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Shauna Quinn

Rockhampton

Summary

Dynamic and engaging bartender with extensive experience at Kalka Palmns Hotel, known for delivering exceptional customer service and maintaining a clean, organized bar. Highly reliable and skilled in cash handling, I fostered loyal clientele through effective communication and responsible alcohol service, ensuring a memorable experience for guests.

Experienced with creating unique and appealing cocktails tailored to customer preferences. Utilizes efficient workflow management to maintain smooth operations during peak hours. Knowledge of inventory control and managing supplies to ensure well-stocked bar.

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.

Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bartender

Kalka Palmns Hotel
07.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.

Receptionist/Gaming Attendant

Maryborough Sports Club
02.2021 - 11.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.

Bartender/ Waitress

the Strand Hotel Yeppoon
09.2019 - 11.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Keppel Pies

Keppel Bakery
02.2018 - 07.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

High School Diploma -

Yeppoon State High School
Yeppoon, QLD
12-2019

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Patience and tolerance
  • Outgoing personality
  • Engaging personality
  • Responsible alcohol service
  • Cleanliness and hygiene
  • Customer service expertise
  • Handling difficult customers
  • Cash register operation
  • Menu memorization
  • Hospitality service expertise
  • Professional appearance
  • Suggestive selling
  • Service-oriented mindset
  • Beverage preparation
  • Food service
  • Alcohol awareness
  • Drink preparation techniques
  • Food running
  • Changing beer kegs
  • Health codes compliance
  • Classic cocktails
  • Point of sale systems
  • Maintaining a clean bar
  • Bar restocking
  • Liquor restocking

Certification

rsa rsg

Languages

English

Timeline

Bartender

Kalka Palmns Hotel
07.2024 - Current

Receptionist/Gaming Attendant

Maryborough Sports Club
02.2021 - 11.2021

Bartender/ Waitress

the Strand Hotel Yeppoon
09.2019 - 11.2020

Keppel Pies

Keppel Bakery
02.2018 - 07.2019

High School Diploma -

Yeppoon State High School
Shauna Quinn