Shauna Mae Arizapa
Belconnen,ACT
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Committed to delivering excellence in all facets of customer service and administrative support.
Overview
3
3
years of professional experience
Work History
Receptionist Administrator
Queanbeyan GP Super Clinic
09.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Answered phone promptly and directed incoming calls to correct offices
- Corresponded with clients through email, telephone, or postal mail
- Handled cash transactions and maintained sales and payments records accurately
- Maintained confidentiality of information regarding clients and company
- Provided clerical support to company employees by copying, faxing, and filing documents
Team Member
Kmart, Belconnen
08.2021 - 12.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted with inventory counts and stocking of merchandise.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Team Member
Hungry Jack's, Belconnen
07.2021 - 01.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
Education
High School Diploma -
Hawker College
Hawker, ACT12.2023
Skills
- Clear Communication
- Willingness to Learn
- Attention to Detail
- Money Handling
- Cash Register Systems
- Fast Learner
- Reception Management
- Confidential Information Management
- Reception area maintenance
- Time management
- Team collaboration
- Problem-solving
- Multitasking abilities
- Customer service
References
Rebecca Winter - Reception Manager at Queanbeyan GP Super Clinic
Contact: Phone - 0416 176 909 | Email - rebecca.winter@qgpsc.com.au
Sukhsimran - Senior Receptionist at Queanbeyan GP Super Clinic
Contact Phone - 0470 190 072 | Email - sukhsimran.sukhsimran@qgpsc.com.au
Timeline
Receptionist Administrator
Queanbeyan GP Super Clinic
09.2023 - Current
Team Member
Kmart, Belconnen
08.2021 - 12.2023
Team Member
Hungry Jack's, Belconnen
07.2021 - 01.2022
High School Diploma -
Hawker College
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