Summary
Overview
Work History
Education
Skills
Placements
Voluntary Experience
Skills
Hobbies
Languages
References
Timeline
Generic
Shaunna Fernandez

Shaunna Fernandez

Kardinya,WA

Summary

Bachelor of Science (Movement Science and Sport & Health Science) graduate with good knowledge, understanding and competence in strength and conditioning gained through practical placements. Although not progressed as a working career, it is a personal hobby which is continued through social sports and the gym. Throughout the years, diverse skills and responsibilities were acquired with various Part/Full time jobs but ideally would like to focus on a long-term career in the Maritime Industry which would provide a sense of self-purpose and accomplishment. I am a hardworking and reliable individual who is able to adapt to different working conditions, team oriented and willingness to take on multiple responsibilities with a positive attitude. I believe I would be a great asset to any company.

Overview

16
16
years of professional experience

Work History

Permanent Relief Ward Clerk

ROYAL PERTH HOSPITAL
03.2023 - 07.2023
  • Relieving clerical and administrative positions within the Inpatient department for annual, sick and unplanned leave
  • Undertaking all duties and responsibilities of the specific ward as every ward runs differently due to various specialties
  • Tasks include admitting, discharging and transferring patients from different hospitals, wards or departments
  • Answering emails and making phone calls to different hospitals, wards and departments
  • Liasing with doctors, nurses and other allied health professionals
  • Answering general enquiries from patients and patient visitors
  • Inputting patient data electronically via specific software which includes patient information
  • Handling physical paper based medical records of patients and making sure it is arranged according to specific number order
  • Requisition of clinic stationery and patient medical forms
  • Attending team meetings

Delivery Driver

UBER EATS
08.2019 - Current
  • Receiving and accepting request from online customers
  • Picking up food and beverages from restaurants and delivering to customers at residences or businesses
  • Ensuring high quality customer satisfaction and adapting to any change in delivery address or customer requests

Warehouse Picker

AMAZON, ADECCO WA
11.2022 - 01.2023
  • Using handheld scanners to scan item barcodes
  • Working quickly and efficiently in order to meet the high demands of Amazon’s fulfillment centers
  • Ensuring that each product picked is in good condition, matches the description provided by the seller and is the right quantity
  • Ensuring that items picked from shelves are stacked accordingly on carts, totes and U-boats for packers to dispatch
  • Lifting up to 20kgs on a consistent basis, and being on my feet for 10hrs
  • Keeping an eye out for any damaged items that may need to be returned to suppliers for repair or replacement
  • Following loading and safety procedures

Permanent Outpatient Clerk (Covid Clinic)

FIONA STANLEY HOSPITAL
03.2020 - 01.2021
  • Providing outpatient clerical services for patients and clinical staff
  • Booking and scheduling patient appointments, tests and procedures using health information systems using webPAS
  • Ensuring appointments for referrals are allocated within clinically appropriate timeframes as directed by service coordinators
  • Responding to enquiries regarding outpatient services from patients and internal and external staff
  • Preparing, organising and maintaining all medical records and related paperwork for patients per Health Information Management Service policies and procedures
  • Collating all paper-based forms upon end of clinic and ensuring correct order of filing with the record for collection by HIMS staff as required
  • Maintaining and ensuring security and confidentiality of the medical record for the area
  • Managing the receipt, arrival and departure of patients to and from outpatient clinics
  • Utilising relevant health information systems to search, update and maintain patient information
  • Requisition of clinic stationery

Customer Service Assistant

TIMEZONE FREMANTLE
05.2016 - 09.2020
  • Educating customers on promotions to enhance sales
  • Communicating banking activity to the line manager and reporting on all cash transactions
  • Serving customers at the tills, processing cash and card payments
  • Evaluating customer information to explore issues, develop potential solutions and maintain high quality service
  • Working independently and collaboratively as part of a team
  • Acting in technicians role to fix minor game issues and errors

Customer Service Cashier

FRESH PROVISIONS
03.2008 - 07.2019
  • Conducted inventory counts by adding each item in stock and documented
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Communicating clearly and positively with co-workers and management
  • Handling cash and credit card transactions quickly and accurately

Kitchen Hand

PASTA CUP
02.2013 - 01.2015
  • Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines
  • Ensuring proper handling and preservation methods while packaging and storing food products
  • Accommodating patrons with allergies and dietary restrictions by adjusting preparation methods or ingredients
  • Preparing all ingredients for chefs to cook meals

Meat Handler

JAKES CONTINENTAL BUTCHERY
03.2012 - 08.2012
  • Transferred meat products out of production areas and stacked in coolers and freezers for access by team
  • Operated dicing and packaging equipment consistently and safely to keep station operations moving at same speed
  • Taking orders from customer, weighing meat products and handling cash transactions

Customer Service Cashier

MCDONALDS
02.2010 - 11.2011
  • Restocked, arranged and organized merchandise in front lanes to drive product sale
  • Maintaining high standard of customer service during high volume fast-paced operations
  • Taking customer food and drinks order, ensuring accuracy
  • Answering customer queries regarding the menu
  • Handling cash and credit transactions quickly and accurately
  • Resolving complaints promptly and professionally

Education

Bachelor of Science - Nursing (Not Completed)

University of Notre Dame Australia, 2011-2013
Fremantle, WA

Bachelor of Science - Movement Science And Sport & Health Science

Murdoch University, 2019
Perth, WA

High School Diploma -

Seton Catholic College, 2010
Samson, WA

Skills

  • HLTAID009, HLTAID010, HLTAID011 First Aid
  • AMSA STCW-Certificate of Safety Training

Placements

Tennis West, WA

March 2019

  • Gained an understanding in selecting appropriate exercise tests and demonstrating safe exercise assessment levels
  • Designed appropriate exercise programs and applied knowledge to practical settings
  • Work alongside trainers and supervisors to learn about client referrals to other health practitioners


Kulbardi Program Murdoch, WA

April 2019

  • Selecting appropriate pre-screening assessment tools and assess client resting vitals
  • Able to communicate effectively with clients of different ages, give clear instructions and appropriate feedback


St John of God Hospital, WA

October 2011

  • Worked alongside midwives and nurses to understand obstetrics and maternity care
  • Received guidance and mentoring in correct patient management


Amana Living Age Care Home, WA

July 2011

  • Providing physical and emotional support and personal care to elderly people
  • Providing education on disease management, special diet plans and medial conditions, administering medications and wound care


Smileys Day Care Centre, WA

2010

  • Providing quality care for children between ages of 0-12 years- eg monitoring, interacting , preparing meals and educating children


Voluntary Experience

  • LINEAR CLINICAL TRIAL, WA, 09/2019, Trial Participant

Participated in a randomized research study testing a drug as a potential new analgesic for treating chronic pain such as arthritis and lower back   pain


  • MURDOCH UNIVERSITY, WA, 2018, Student Mentor

Developing and maintaining relationships with, including mentoring first year Exercise and Sport Science students, Assisting students in becoming familiar with university resources, Supporting students on a smooth transition and sense of belonging within university life, Serving as a positive role model for students


  • BETHANY GARDEN BLITZ, WA, 2015, Age Care Volunteer

Maintaining positive relationships with age care residents, Assisting age care residents with planting vegetables and flowers in garden beds for nurturing

Skills

  • Microsoft Office (Excel, Powerpoint, Word)
  • Webpas Software
  • Work Ethic


Hobbies

  • Travelling
  • Cooking

 

Languages

English
Native or Bilingual
Malay
Professional Working

References

  • JASMINE SCOTT, SENIOR CLERK,

    0408800286

    jasminescott.0301@hotmail.com


  • AMIE DOBSON, ADVANCED SKILLED ENROLLED NURSE,

     0402284847

     amiedobson@hotmail.com


  • VICKIE SWAYNE, CLERICAL COORDINATOR

     08 9224 2810

     Vickie.Swayne@health.wa.gov.au

Timeline

Permanent Relief Ward Clerk

ROYAL PERTH HOSPITAL
03.2023 - 07.2023

Warehouse Picker

AMAZON, ADECCO WA
11.2022 - 01.2023

Permanent Outpatient Clerk (Covid Clinic)

FIONA STANLEY HOSPITAL
03.2020 - 01.2021

Delivery Driver

UBER EATS
08.2019 - Current

Customer Service Assistant

TIMEZONE FREMANTLE
05.2016 - 09.2020

Kitchen Hand

PASTA CUP
02.2013 - 01.2015

Meat Handler

JAKES CONTINENTAL BUTCHERY
03.2012 - 08.2012

Customer Service Cashier

MCDONALDS
02.2010 - 11.2011

Customer Service Cashier

FRESH PROVISIONS
03.2008 - 07.2019

Bachelor of Science - Nursing (Not Completed)

University of Notre Dame Australia, 2011-2013

Bachelor of Science - Movement Science And Sport & Health Science

Murdoch University, 2019

High School Diploma -

Seton Catholic College, 2010
Shaunna Fernandez