Shaunna Larter
Nagambie,VIC
Summary
I am a hardworking, honest and reliable mum of 3 that has always aspired to use my life experience skills as a way of helping and bringing joy to others.
I enjoy new challenges and adapt well in difficult situations with excellent customer service skills and a compassionate demeanour.
Overview
8
8
years of professional experience
Work History
Personal Care Assistant
Nagambie Healthcare
03.2021 - Current
- Helping with personal care needs like dressing, eating, showering, and mobility
- Helping with communication
- Participating in care planning
- Following therapy plans
- Reporting changes in a patient's condition
- Reporting complaints about care
- Helping with rehabilitation exercises
- Assisting with basic treatment
- Delivering medications
- Helping with domestic duties, errands, and hygiene
Bar Attendant
Zephyrz
01.2018 - 12.2019
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Greeted customers and answered any questions.
- Acknowledged guests even when busy and anticipated and responded to guest needs.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Provided attentive service and proactively assessed guest needs.
General Cleaner
Cleaning Services Group
06.2017 - 12.2019
- Used time management and efficient cleaning methods to meet deadlines.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Emptied trashcans and transported waste to collection areas.
- Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
- Handled equipment, chemicals and materials properly and with caution.
- Responded immediately to calls from personnel to clean up spills and wet floors resulting from ceiling leaks and plumbing problems.
- Identified concerns with facilities, including repair needs and major maintenance concerns, and escalated issues to management.
- Performed daily checklists throughout facilities, including cleaning floors, wiping down glass entryways and collecting trash.
Barista
Foxhole
07.2017 - 12.2018
- Maintained regular and consistent attendance and punctuality.
- Developed and demonstrated skillful and creative latte art to engage customers.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Cleaned counters, machines, utensils and seating areas daily.
- Prioritized drink requests while managing interruptions.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Cultivated ability to recall customers' names and address each by name.
Education
Responsible Service Of Alcohol -
Victorian Commission For Gambling And Liquor
Certificate III - Individual Support
Partners in Training
Shepparton, VIC2022
Certificate 3 - Children’s Services
Goulburn Ovens Institute Of Tafe
Seymour07.2015
Provide First Aid
Goulburn Ovens Institute Of TAFE
10.2014
Skills
- Customer Service
- Excellent work ethic
- Teamwork
- Responsible
- Basic computer skills
- Liquor Law Compliance
- Money handling
- Basic math skills
- Cleanliness
- Friendly demeanor
- Written and verbal communication
- Adaptability
- Multi-tasking ability
- Relationship-Building
- Emotional development
- Social and academic development
- Safety awareness
- Assessing needs
- Multitasking abilities
Timeline
Personal Care Assistant
Nagambie Healthcare
03.2021 - Current
Bar Attendant
Zephyrz
01.2018 - 12.2019
Barista
Foxhole
07.2017 - 12.2018
General Cleaner
Cleaning Services Group
06.2017 - 12.2019
Responsible Service Of Alcohol -
Victorian Commission For Gambling And Liquor
Certificate III - Individual Support
Partners in Training
Certificate 3 - Children’s Services
Goulburn Ovens Institute Of Tafe
Provide First Aid
Goulburn Ovens Institute Of TAFE
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