Shauntay Doupain
Townsville,QLD
Summary
Experienced retail manager with proven track record of providing exceptional customer service in fast-paced environments. Offering high attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Looking to secure a position that challenges my skills and allows for further career growth.
Overview
16
16
years of professional experience
Work History
Store Manager
Bras N Things
09.2014 - Current
- Creating positive and empowering customer experiences.
- Oversight and leadership of store operations day to day.
- Manage business growth opportunities.
- Drive performance with team, by constantly reviewing results and focusing on continuous improvement approach.
- Scheduling in compliance with General Retail Industry Award.
- Timely and efficient management of stock ensuring store wide adherence to receiving, transferring and dispatch procedures.
- Responsible for appropriate distribution of company communications deemed relevant and necessary to team.
- Execute visual merchandising direction to company standards within a timely manner.
- Completed point of sale opening and closing procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Fault Technician
Telstra Call Centre
01.2011 - 09.2014
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, and VoIP applications.
- Responded to service requests during and after business hours.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Maintained quality assurance and customer satisfaction objectives.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Sales Assistant
Rebel Sport
08.2008 - 10.2010
- Assisted customers with prompt and polite support in-person and via telephone.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Managed efficient cash register operations.
Skills
- Customer Service Management
- Recordkeeping and File Management
- Recruiting and Hiring
- Team Building and Leadership
- Operations Management
- Training and mentoring
- Timesheet Processing
- Scheduling
Leadership Roles
Bras N Things
Store Manager
2018-2024
Bras N Things
Assistant Store Manager
2016-2018
Additional Information
Available on request
Timeline
Store Manager
Bras N Things
09.2014 - Current
Fault Technician
Telstra Call Centre
01.2011 - 09.2014
Sales Assistant
Rebel Sport
08.2008 - 10.2010
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