Shaurya Garg
Taree,Australia
Summary
Motivated Computer Science student at Western Sydney University with experience in customer service and operational systems. Proficient in creating customized online learning experiences using innovative teaching methods and virtual communication tools. Adept at fostering collaborative learning environments, curriculum development, and student engagement. Reliable and flexible, committed to delivering high-quality educational outcomes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Online Tutor
Personal Business
03.2025 - Current
- Enhanced learning outcomes through personalized lesson plans for each student.
- Engaged students with interactive content across various online platforms.
- Facilitated goal-setting discussions with parents regarding student performance.
- Conducted assessments to gauge student knowledge retention and comprehension levels.
- Built strong relationships with students, promoting a positive learning environment.
- Adjusted lesson plans based on comprehensive analysis of student progress.
Work Study Student
Western Sydney University (Subject Study Groups)
04.2024 - Current
- Supported academic objectives by gathering relevant data for research projects.
- Enhanced teamwork skills through collaboration on various group assignments.
- Improved organization by developing effective study schedules and time management strategies.
- Conducted literature reviews ensuring thorough understanding of studied subjects.
- Demonstrated flexibility in adapting to changing coursework and learning demands.
- Elevated group projects by utilizing multimedia presentations and interactive tools.
Mathematics Home Tutor
02.2024 - Current
- Planned, prepared, and delivered personalized lessons to meet individual student needs.
- Assisted students in understanding key concepts in [subject/s] and improving academic performance.
- Developed study plans, practice exercises, and revision schedules tailored to each student’s learning style.
- Provided homework help, exam preparation support, and guidance on assignments/projects.
- Monitored student progress and provided constructive feedback to parents/guardians.
- Key Accomplishments:
- Two students getting 90 percent in class 10 and 11 after getting classes for 4 months.
- Getting good feedback from each student's guardian/family.
- Students achieving the desired math marks in class 12 for ATAR
Newsagent and Aus post Worker
SG and GS PTY LTD
01.2025 - Current
- Provide information and assistance to customers regarding lottery games, ticket purchases, and claim processes.
- Respond to customer inquiries via phone, email, or in person, ensuring all questions are answered accurately and promptly.
- Educate customers about different lottery games, promotions, and draw times to encourage participation.
- Ensure lottery tickets and promotional materials are properly stocked and displayed in retail locations
- Assist in the development and implementation of policies and procedures to ensure ongoing compliance.
- Accurately sort and deliver letters, parcels, and other postal items to residential and commercial addresses on a designated route.
- Reference: Priya (Owner) 0423207858
- Assisted customers with product selections and inquiries, enhancing overall service experience.
- Operated cash register efficiently, processing transactions accurately and maintaining balanced cash drawers.
Volunteer
Taree Rotary Club
07.2025 - 10.2025
- Assisted in organizing community events to promote local engagement and awareness.
- Collaborated with team members to execute fundraisers, enhancing organizational visibility.
- Supported logistics for charity initiatives, ensuring timely delivery of resources.
- Engaged with community members to gather feedback and improve future events.
- Maintained clean, neat, and operational facilities to serve program needs.
- Assisted with special events and programs.
Deloitte Work Simulation
Deloitte Digital
08.2025 - 08.2025
- Enhanced audience engagement by developing compelling online content across platforms.
- Analyzed industry trends to refine content strategy and boost audience interaction.
- Utilized user engagement metrics to guide future content development decisions.
- Increased social media interaction by managing accounts and responding to inquiries.
- Streamlined project workflows through collaboration with team members for improved efficiency.
- Supported marketing initiatives via targeted email campaigns and newsletter distributions.
Counter Operator (Australia Post)
01.2024 - 12.2024
- Ensure accuracy in all tasks, from sorting mail to processing transactions.
- Maintain clear and effective communication with customers, colleagues, and management.
- Work collaboratively with other team members to achieve operational goals and maintain service standards.
- Manage time efficiently to balance multiple responsibilities and meet deadlines in a fast-paced environment.
- Ability to perform physically demanding tasks, including lifting and moving heavy parcels, standing for extended periods, and walking long distances.
- Key accomplishments –
- Achieved a higher accuracy rate in mail and parcel deliveries by implementing a meticulous sorting system and optimizing delivery routes.
- Maintained a perfect safety record by adhering to all health and safety regulations, and successfully passed all internal and external audits.
- Improved mail sorting efficiency by 20% through the introduction of a new sorting method, reducing the time required for morning preparations.
- Providing the customers with the best way of postage, saving their money and providing the best delivery time.
- Ensuring the payment of all the utility bills and providing the customers with the receipts and any other proof of payment required.
- Reference: Neelima Chapatwala (Manager): 0468431852
Salesperson
Colyton News agency
12.2023 - 01.2024
- Provide information and assistance to customers regarding lottery games, ticket purchases, and claim processes.
- Respond to customer inquiries via phone, email, or in person, ensuring all questions are answered accurately and promptly.
- Educate customers about different lottery games, promotions, and draw times to encourage participation.
- Ensure lottery tickets and promotional materials are properly stocked and displayed in retail locations
- Accurately process ticket sales, claims, and payouts, ensuring compliance with company policies and procedures.
- Investigate any discrepancies or irregularities in lottery operations, taking appropriate action to address them.
- Key accomplishments –
- Consistently received positive feedback from customers for providing exceptional service, resulting in a greater customer satisfaction rate in store surveys.
- Streamlined the ticket processing system, reducing customer wait times during peak hours.
- Successfully promoted responsible gambling practices, reducing the number of customer complaints and ensuring compliance with NSW regulations.
- Boosted lottery ticket sales by implementing effective upselling techniques and educating customers about new games and promotions.
- Reference: Mayur Singla(Owner) 0470313811
Education
RSA and RSG Certified -
NSW
05.2025
Computer Science
Western Sydney University
Parramatta, NSW12-2026
Sr. Secondary - undefined
CBSE
05.2023
Secondary - undefined
CBSE
06.2021
Skills
- Stock Management
- Assistance with Daily Living Activities
- Interpersonal Skills
- Safety Awareness
- Customer service
- Maximize profitability
- Store operations
- Leadership
- Problem solving
- Assessment strategies
- Student advocacy
- Self-discipline
- Organization
- Online tools proficiency
- Digital literacy
- Learning techniques
- Friendly, positive attitude
- Teamwork and collaboration
- Positive attitude
- Problem-solving
- Homework assistance
- Problem-solving skills
- Verbal and written communication
Certification
- [RSA and RSG certification], [NSW TAFE] - [Till May 2030]
- [Australian Job Simulation], [Deloitte] - [Obtained on 5 Aug 2025]
- Sales Essentials Certificate
Personal Details
Hindi, English, Sanskrit
Interests
- Designing and Printing 3D Models
- Virtual Reality
- Strategy Games
- I enjoy helping others and giving back to the community
- Music
- Tech enthusiast, passionate about exploring the latest advancements and innovations
Software
C
Machine Learning on Python and RStudio
Processing
Timeline
Deloitte Work Simulation
Deloitte Digital
08.2025 - 08.2025
Volunteer
Taree Rotary Club
07.2025 - 10.2025
Online Tutor
Personal Business
03.2025 - Current
Newsagent and Aus post Worker
SG and GS PTY LTD
01.2025 - Current
Work Study Student
Western Sydney University (Subject Study Groups)
04.2024 - Current
Mathematics Home Tutor
02.2024 - Current
Counter Operator (Australia Post)
01.2024 - 12.2024
Salesperson
Colyton News agency
12.2023 - 01.2024
Sr. Secondary - undefined
CBSE
Secondary - undefined
CBSE
RSA and RSG Certified -
NSW
Computer Science
Western Sydney University