Shaurya Mehra
Quakers Hill,Australia
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Proven track record of driving increased revenue, improving the buying experience, and elevating the company profile within targeted markets. Recognized consistently for exceptional sales performance and excellence in customer service.
Overview
12
12
years of professional experience
Work History
Technical Sales Representative
Tanshu Australia
03.2024 - 09.2024
- Worked across multiple engineering divisions: Machinery, Metal, Solar, and Textiles
- Negotiated with large business directors and decision-making parties to secure partnerships and contracts
- Generated leads, scheduled appointments, conducted client meetings, and successfully closed sales through proactive cold calling and networking
- Conducted outbound and inbound calls to prospective customers, effectively promoting Tanshu Australia's diverse product and service offerings
- Utilized CRM software to track, analyze, and optimize sales performance metrics, enhancing overall sales strategies
- Created compelling marketing materials including brochures, flyers, and promotional videos to support sales initiatives
- Maintained meticulous records of customer interactions and sales activities to ensure accurate reporting and effective follow-up
- Collaborated with cross-functional teams to share best practices and drive improvements in sales performance
- Stayed informed on product knowledge, industry trends, and competitor offerings to provide informed recommendations and solutions
- Delivered exceptional customer service to foster strong client relationships, ensuring high satisfaction and retention rates
Telesales Representative
HCF
06.2022 - 03.2024
- Build rapport with customers, identify their needs, and provide tailored solutions
- Conduct outbound and inbound calls to prospective customers to promote HCF products and services
- Meet and exceed monthly sales targets by effectively closing sales and upselling additional products
- Maintain accurate and detailed records of customer interactions and sales activities
- Collaborate with team members to share best practices and improve overall sales performance
- Stay updated on product knowledge, industry trends, and competitor offerings
- Provide exceptional customer service to ensure customer satisfaction and retention
Sales Executive
Automundo
06.2021 - 03.2022
- Knowledgeable of specifications of prestige and used vehicles including cars, SUVs, and Vans
- Greeting potential customers and assessing purchasing needs by actively listening and providing recommendations based on customers' automotive requirements
- Demonstrating car functions to customers, describing options, explaining related purchasing costs, and accompanying customers on test drives
- Qualifying warm internet leads and follow up with information regarding new and used vehicle availability, options, and price
- Skilled in strategically negotiating deals
- Maintain contact with customers via email, phone calls, and regular updates on promotional offers
- Scheduled prospective customer appointments to direct sales traffic to dealership
- Assisting with the setup of showroom and promotional displays
Customer Service Specialist
Commonwealth Bank of Australia
05.2018 - 04.2021
- Performed administrative and customer service activities for credit card holders with dispute resolutions regarding charges to their accounts
- Handled customer dispute and sensitive credit card information
- Processed disputes for credit card charges placed on customer accounts; and empowered to resolve issues between customers and merchants
- Utilized strong investigation skills to resolve credit card charge disputes as well as payment disputes for our Cardholders
- Use of different software - Bureau, Daisy, Commsee etc
- Working across multiple departments
Sales Associate
Tele-choice
02.2018 - 04.2018
- Exceptional Customer Service
- Customer Support
- Use of different software - POS, Pronto, Vodafone Hub, Siebel etc
- Achieving monthly targets and KPI's
- Weekly stock- take/inventory control/ ordering responsibilities
- Administrative work - preparing contracts and agreements, as well as explaining contracts to customers for their benefit
Sales Associate
AHG - Easyauto123
09.2017 - 02.2018
- Cultivate relationships with new customers to achieve sales objectives and provide insight into new products, features, and options
- Strategically negotiate with customers to close on deals and increase sales
- Qualify and follow up on warm Internet leads regarding new and used vehicle availability, price, and options
- Maintain contact with customers via email, phone calls, and regular updates on promotional offers
Production & Director Assistant
Garage Film Studios
02.2015 - 11.2017
- Exceptional Customer Service
- Highly creative/ Passionate
- Set and Production design
- Confident grasp of film camera and equipment operation
- Exceptional knowledge of handling and running production team
- Excellent skills in translating original ideas into video and film production
Sales Associate & Team Leader
Vodafone
02.2015 - 09.2017
- Customer Support
- Exceptional Customer Service
- Use of different software - POS, Pronto, Vodafone Hub, Siebel etc
- Achieving monthly targets and KPI's
- Weekly stock- take/inventory control/ ordering responsibilities
- Administrative work - preparing contracts and agreements, as well as explaining contracts to customers for their benefit
- Worked with two different stores to provide extra support, especially during busy periods
Online and Market Sales
EarthMantra
03.2013 - 04.2016
- Exceptional Customer Service
- Customer Support
- Weekly stock- take/inventory control/ ordering responsibilities
- Confident grasp of film camera and equipment operation
- Business development/ marketing activities to attract potential clients
- Excellent skills in translating original ideas into video and film production
- Monitoring online and market sales
Cinematographer
Evergreen Memories
05.2015 - 02.2016
- Exceptional Customer Service
- Highly creative/ Passionate
- Data Wrangler
- Confident grasp of film camera and equipment operation
- Exceptional knowledge of film cleaning, repairing, and editing techniques
- Excellent skills in translating original ideas into video and film production
Education
Diploma of Screen And Media
Sydney Film School
Sydney, NSW2016
Certificate IV Screen And Media
Northern Sydney Institute
Sydney, NSW2015
Higher School Certificate (HSC)
Terra Sancta College
Schofields, NSW2014
Skills
Telephone communication
Remote sales
Cold-calling
Email Communication
Consultative Sales
Lead Generation
Quote Preparation
Face-to-face communication
Sales assistance
Product and service knowledge
Product and Service Sales
Customer Service
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Professional Working
Timeline
Technical Sales Representative
Tanshu Australia
03.2024 - 09.2024
Telesales Representative
HCF
06.2022 - 03.2024
Sales Executive
Automundo
06.2021 - 03.2022
Customer Service Specialist
Commonwealth Bank of Australia
05.2018 - 04.2021
Sales Associate
Tele-choice
02.2018 - 04.2018
Sales Associate
AHG - Easyauto123
09.2017 - 02.2018
Cinematographer
Evergreen Memories
05.2015 - 02.2016
Production & Director Assistant
Garage Film Studios
02.2015 - 11.2017
Sales Associate & Team Leader
Vodafone
02.2015 - 09.2017
Online and Market Sales
EarthMantra
03.2013 - 04.2016
Diploma of Screen And Media
Sydney Film School
Certificate IV Screen And Media
Northern Sydney Institute
Higher School Certificate (HSC)
Terra Sancta College