Shawannie Simons
TINGALPA
Summary
Dynamic and results-driven professional with experience at Nivaa Jewellery, where I boosted brand awareness through engaging social media content. Skilled in content curation and customer support, I excel at enhancing customer experiences and driving sales through effective product recommendations. Passionate about leveraging social media strategies to achieve growth and engagement.
Experienced with customer engagement and sales techniques necessary to thrive in retail environment. Utilizes effective communication and interpersonal skills to understand customer needs and provide appropriate solutions. Track record of fostering positive shopping experiences and maintaining customer loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Social Media Intern
Nivaa Jewellery
03.2025 - Current
- Boosted brand awareness by creating and scheduling engaging content across various social media platforms.
- Developed and executed social media campaigns for optimal reach, engagement, and growth.
- Assisted team with various marketing projects that would engage new leads and potential customers.
- Created engaging content to catch attention of potential customers.
- Researched relevant industry trends to develop engaging, topical social media content.
- Monitored social media channels for relevant news and trends, incorporating them into the overall strategy as appropriate.
Retail Sales Associate
Lollipop Collective
01.2025 - 05.2025
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Operated POS terminals and cash drawer balancing.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
Retail Sales Associate
Ally Fashion
05.2024 - Current
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Listened to customer needs and desires to identify and recommend optimal products.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Retail Sales Associate
PillowTalk
03.2024 - Current
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Conducted regular stock checks for better inventory management, reducing instances of out-of-stock items affecting potential sales opportunities.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
Retail Sales Associate
Peter Alexander
10.2023 - 01.2024
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Greeted customers and provided outstanding customer service.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
Retail Sales Associate
Kmart
04.2023 - 10.2023
- Answered questions about store policies and addressed customer concerns.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
Education
Bachelor of Laws - Law
Queensland University of Technology
Brisbane, QLD01-2028
High School Diploma -
Redlands College
Wellington Point, QLD11-2023
Diploma of Business - Business
Barrington College
Brisbane10-2023
Skills
- Content writing
- Written communication
- Content curation
- Social media and promotions
- Goal oriented
- Merchandise display
- Point of sale systems
- Customer support
- Product and service solutions
- Sales closing
- POS system operation
- Product knowledge
Certification
- Certificate III in Health Services Assistance
- Certificate II in Health Services Assistance
Timeline
Social Media Intern
Nivaa Jewellery
03.2025 - Current
Retail Sales Associate
Lollipop Collective
01.2025 - 05.2025
Retail Sales Associate
Ally Fashion
05.2024 - Current
Retail Sales Associate
PillowTalk
03.2024 - Current
Retail Sales Associate
Peter Alexander
10.2023 - 01.2024
Retail Sales Associate
Kmart
04.2023 - 10.2023
Bachelor of Laws - Law
Queensland University of Technology
High School Diploma -
Redlands College
Diploma of Business - Business
Barrington College
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