Shawn Freily
Bunderberg Central,Queensland
Summary
Excellent communicator with sharp interpersonal skills to gain long-term relationships with costumers and partners. Highly-regarded Tour Manager manages budgets, expenses and reporting to successfully advance and cover tour engagements. Conscientious Manager trained in First Aid, CPR and recreation oversight. Accomplished in keeping programs fun, engaging and safe for participants. Diligent about enforcing rules and skilled in motivating staff. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Central Bundaberg Tours of the Great Barrier Reef
Self Made Business
12.2006 - 07.2022
- Oversaw marketing, PR and location-specific promotions.
- Supported team in delivering top-shelf tour entertainment by smoothly handling operational needs.
- Anticipated problems with meeting tour deadlines and developed alternative plans.
- Coordinated accommodations for crew and tour transportation between destinations.
- Controlled overhead costs and logistical expenses to meet tour budget goals.
- Supplemented traveling tour crew with locally-hired workers.
- Located vendors for necessary supplies and equipment and organized on-time deliveries.
- Managed timekeeping and payroll delivery for 18 tour workers.
- Hired support workers, stagehands and tour talent.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Monitored budget and expenditures, keeping facility within budget.
- Developed partnerships with external vendors and suppliers to obtain quality products and services.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Developed and implemented marketing strategies to increase customer engagement and drive revenue.
Whale Watching Instructor
Bundaberg Region
12.1997 - 11.1999
- Gathered display materials and distributed programs for shows and performances.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- studied marine life and reefs extensively all across queensland
Education
Master of Business Administration - Tourism Management
University of Queensland
Brisbane, QLD07.2005
Bachelor of Science - Marine Biology
UQ's Marine Science Programs
Brisbane, QLD06.2005
No Degree - Public Speaking
CQUniversity Australia
Online07.1999
Skills
- Profit Margins
- Drafting Reports
- Critical Thinking
- Company Branding
- Current PADI Diving instructor certificate
- open water diving certification and relevant insurance
- qualified first aid, CPR and O2 certification
- excellent customer service
- have studied coral reefs and marine life for over 20 years
- have my public speaking: skills and techniques certificate
- often do volunteering hours, to cleaning up ocean and islands across Queensland
- promote Eco-tourism and how to sustainably tourist in our coral reefs and lagoons
- prepare engaging and educational content to guests, students and media
- Safety Procedures
- Team Meetings
- Team Rapport
- Project Requirements
- Industry Trends
- Guest Experience Management
- Customer Engagement
- Client Relationships
- Group Dynamics
- Work Orders
Accomplishments
- have built a successful touring company
- have archived high standards academically
- fully qualified first aider
- fully qualified PADI Diving instructor
- graduated from Queensland university and have a bachelor in marine science and my master of business administration
Certification
- Current first aid certification
- current CPR and O2 certification
- PADI Diving instructor
- dive ssi certification
- qualified public speaker
referees
Dr Finlay Exton
teaches marine science at Queensland university
contact details
gmail: FExton@gmail.com
phone number: 0434294884
My marine science teacher
Alister Hervey
owner of the whale watching charter I worked on
contact details
gmail: Alisterh@gmail.com
phone number:0468557221
my boss/employer
Dr Chloe Bridgland
PHD in public speaking
contact details
Gmail: cbridgland@outlook.com
Phone number:0434346113
Additional Information
Career Goals moving foward:
I want to be able to show more people the incredible wonders of the ocean and of the great barrier reef.
I want to use my skills and hopefully influence people to look after the ocean, reefs, marine life, lagoon and more
I want to inspire people into studying marine science and make them see the ocean world in the same view that I do.
Timeline
Central Bundaberg Tours of the Great Barrier Reef
Self Made Business
12.2006 - 07.2022
Whale Watching Instructor
Bundaberg Region
12.1997 - 11.1999
Master of Business Administration - Tourism Management
University of Queensland
Bachelor of Science - Marine Biology
UQ's Marine Science Programs
No Degree - Public Speaking
CQUniversity Australia
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