Summary
Overview
Work History
Education
Skills
Volunteer Work
References
Timeline
Generic

Shawn Rai

Mulgrave,VIC

Summary

Motivated and goal orientated individual with 4+ years of retail experience and strong skills spanning across communication, teamwork, and leadership with a focus on building customer relationships, brand marketing, and delivery of personally tailored assistance. Currently seeking a Student and Academic Services Officer role within the Deakin College team to apply and expand on my current skillset.

Overview

6
6
years of professional experience

Work History

Officeworks Team Member

12.2018 - Current
  • Maintained a high level of product knowledge across a wide range of technology products and services
  • Received multiple reports of positive feedback regarding customer service, description of product features and benefits and best suited devices for individual customer needs
  • Responsible for processing technology returns through correct procedures using software such as Solvup to process repair bookings and product troubleshooting/ replacement
  • Implemented various conflict resolution strategies when called upon to diffuse situations where customers become dissatisfied with service
  • Built customer loyalty through developing strong relationships with each individual
  • Experience delivering high levels of customer service and completion of daily tasks within a fast-paced environment
  • Assisted with retail duties such as POS, inventory restocking and stock integrity management
  • Performed accurate weekly counts of various high-risk items of stock including Mobiles, Tablets, Laptops and Computers
  • Involved in the implementation of in-store merchandising plans.

Intern

Deakin University FreelancingHUB
03.2023 - 06.2023
  • Worked in a multi-disciplinary and cross-cultural consulting team, to deliver a set of resources and strategy for a not-for-profit organization advocating for the conservation and welfare of animals.

Apple Master Program

01.2021 - 01.2022
  • Undertook the Apple Master Program after being nominated by my Officeworks store manager
  • Developed a knowledge of Apple products and channels through SEED learning platform.

DeakinTALENT Brand Ambassador
02.2018 - 03.2019
  • Participated in regular marketing campaigns and activities to promote DeakinTALENT career development services to internal and external university stakeholders
  • Assisted in responding to student queries, both in a face-to-face and online context, through the DeakinTALENT website chat box and with ad-hoc administrative tasks.

Digital Services Assistant

DeakinTalent
07.2018 - 07.2018
  • Assisted with the administration of daily communication requests, targeting the Deakin Student and Graduate cohort.

Education

Bachelor of Communications - Public Relations

Deakin University, Burwood Campus
08.2023

Diploma - Media And Communications

Deakin College
Burwood Campus - Melbourne
09.2017

Skills

  • Mentoring and Leadership
  • Advanced communication skills
  • Occupational Health and Safety process training
  • First Aid administration
  • Collaboration
  • Resilience
  • Ability to work efficiently in group and individual environment
  • Digital Marketing and Communications
  • Sales Expertise
  • Computer Skills
  • Complex Problem-Solving
  • Meeting Coordination
  • Proficient in MS Office Suite

Volunteer Work

Peer Assisted Learning Mentor - Deakin College, Melbourne Burwood Campus

  • Provided students with personally tailored mentoring sessions across multiple units within the faculty of Arts and Education.

References

Professional references are available on request.

Timeline

Intern

Deakin University FreelancingHUB
03.2023 - 06.2023

Apple Master Program

01.2021 - 01.2022

Officeworks Team Member

12.2018 - Current

Digital Services Assistant

DeakinTalent
07.2018 - 07.2018

DeakinTALENT Brand Ambassador
02.2018 - 03.2019

Bachelor of Communications - Public Relations

Deakin University, Burwood Campus

Diploma - Media And Communications

Deakin College

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Shawn Rai