Shawn Shin
Greenacre,NSW
Summary
Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details. Sales expert promotes products and works to boost store profits. Responsive Customer Service Cashier possessing outstanding mathematical abilities paired with first-rate customer service and multitasking skills. Bringing 4 years of hands-on experience receiving and disbursing money in financial institutions and other establishments. Focused on exceeding expectations and building customer loyalty. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
KFC
Greenacre, NSW
08.2020 - 11.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Created and maintained detailed database to develop promotional sales.
Customer Service Cashier
OXSPORT
Bankstown , NSW
06.2019 - 01.2020
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Collaborated with team members to ensure smooth operations during peak hours.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Maintained accurate records of customer transactions for reporting purposes.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Education
Bachelor of Engineering(Honours)(Civil) - Civil Engineer
University of New South Wales
Kensington, NSW11-2028
High School Diploma -
Sydney Technical High School
Hurstville, NSW11-2023
Skills
- Check Processing
- Customer Complaint Resolution
- Guest Services
- Order Coordination
- Customer Service
- Payment Collection
- Merchandise Restocking
- Product Merchandising
- Cash Handling
- Guest Services
- Customer Relationship Management (CRM)
- Product Knowledge
- Product Recommendations
- Positive attitude
- Patience and composure
- Organizational skills
- Reliability and punctuality
- Strong numeracy
- Teamwork and collaboration
- Adaptability and flexibility
- Attention to detail
- Customer focus
- Excellent communication
- Up-selling techniques
- Inventory management
- Time management
- Customer Relations
- Customer Assistance
- Cleaning and Sanitizing
- Order Taking
- Retail Operations
- Team Collaboration
Affiliations
- Gym - 2 years
- Boxing - 8 months
- Basketball - 3 years
- Swimming - 4 years
- Reading
Languages
English
Native/ Bilingual
Korean
Native/ Bilingual
Accomplishments
- UNSW scholarship
- DUX Modern History
- School Captain in Middle School
Certification
- Drivers License
References
References available upon request.
Timeline
Customer Service Cashier
KFC
08.2020 - 11.2022
Customer Service Cashier
OXSPORT
06.2019 - 01.2020
Bachelor of Engineering(Honours)(Civil) - Civil Engineer
University of New South Wales
High School Diploma -
Sydney Technical High School
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