Shawnee Wessling
Bremer Bay,WA
Summary
I am an enthusiastic and motivated 26 year old female who is looking for a career change into the FIFO life. I strive to be a hardworking, team player that you can count on and contributes to creating a positive, safe and enjoyable working environment whilst contributing to the success of the company.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager
Seachange Bremer Bay
04.2023 - 09.2024
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store.
- Handled customer enquiries and complaints promptly and professionally.
- Organised the backroom to facilitate effective ordering and stock rotation.
- Entered all new inventory and invoices into the system.
- Managed the website, ensuring it was up to date and adding all new products to the online store.
- Training new staff during their onboarding process.
- Rotated merchandise and displays to feature new products and promotions.
- Maximised sales by creating innovative visual merchandising displays and store layouts.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed all social media and all online customer interaction.
- Managed and responded to daily emails and all new business enquiries from potential stockists.
Floor Manager
Bremer Bay General Store
10.2020 - 02.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Handled all customer and business enquiries.
- Maintained a clean, safe, and organised store environment.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimising discrepancies.
- Oversaw ordering processes and managed inventory levels, then placing orders for products accordingly.
- Coordinated employee schedules.
- Created all marketing material aimed at increasing store visibility within the local community.
- Managed store social media pages.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Used Worldsmart and Grocery Manager programs.
- Operated a forklift to assist in warehouse organisation and truck unloading when necessary.
Hotel Housekeeper
Banff Centre For Arts And Creativity
10.2020 - 03.2021
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
- Used gloves and proper PPE to meet health and safety standards whilst using cleaning chemicals.
Bartender, Waitress & Customer Service Attendant
Bremer Bay Resort
06.2018 - 09.2020
- Provided responsible service of alcohol incl. serving/pouring beer, making cocktails, mixed drinks, changing beer kegs etc.
- Served high customer volumes during special events, nights, and weekends.
- Using the cash register and managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organised workspace.
- Provided customer service in all areas of the business.
- Taking meal orders and waitressing.
- Taking accommodation bookings and assisting with the check in and check out process.
- Occasionally assisting with the housekeeping and laundry.
Domestic Insurance Broker & Receptionist
Esperance Insurance Brokers
05.2017 - 05.2018
- Provided customer service by responding to inquiries, resolving issues, and anticipating client needs.
- Utilised all areas of the Microsoft Office & Eclipse Insurance programs.
- Provided personalised insurance solutions tailored to individual needs and educated clients on various insurance products.
- Managed accident claims processing from start to finish, ensuring a smooth experience.
- Calculated and provided quotes and educated potential clients on insurance options.
- Conducted risk assessments to identify potential liabilities and recommend appropriate coverage levels based on clients'' situations.
- Evaluated accuracy of data entered into agency management system.
- Delivered timely and accurate policy updates and renewal information.
- Conducting policy reviews with clients and regular check ins as their life circumstances changed.
- Sold domestic insurance policies to new and existing customers.
- Maintained knowledge of insurance regulations.
- Developed strong relationships with insurance carriers and clients, allowing for more efficient claim resolution processes.
- Assisted clients in securing loans by providing guidance and identifying suitable products.
- Liaising with finance companies to find the most suitable finance for my client's needs.
- Managing policy endorsements and cancellations.
Education
High School Diploma -
Esperance Senior High School
Esperance, WA10.2015
Skills
- Strong customer service skills
- Team Leadership
- Problem solving
- Multitasking and organisation
- Effective time management
- Good communication skills
- Computer and phone literate
- Motivated and enthusiastic worker
Certification
- Cert II & III in Business
- Cert II in General Insurance Broking & Services
- First Aid Certificate
- Responsible Service of Alcohol - RSA
- Approved Managers
- Forklift License
- C Class Drivers License
References
- Narelle Duckworth, Bremer Bay General Store - 0417244892
- Raegan Zacher, Seachange Bremer Bay - 0429947731
- Melissa Joy - Bremer Bay Resort - 0428634075
Timeline
Store Manager
Seachange Bremer Bay
04.2023 - 09.2024
Floor Manager
Bremer Bay General Store
10.2020 - 02.2023
Hotel Housekeeper
Banff Centre For Arts And Creativity
10.2020 - 03.2021
Bartender, Waitress & Customer Service Attendant
Bremer Bay Resort
06.2018 - 09.2020
Domestic Insurance Broker & Receptionist
Esperance Insurance Brokers
05.2017 - 05.2018
High School Diploma -
Esperance Senior High School
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