Shawnim Fatah
Brisbane,QLD
Summary
Skilled store manager and body piercing trainer currently at SkinKandy. Expert at providing exceptional customer service and training employees to reach high levels of KPI’S and progress further in their career.
Well organised and skilled at prioritising daily tasks for myself and staff. I also take a lot of pride in working well under pressure.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store Manager and Piercing Trainer
Skinkandy
Gold Coast , Qld
09.2023 - Current
- Created weekly work schedules for store personnel.
- Body piercing and sharing knowledge with staff
- Training staff in body piercing and anatomy
- Strengthened work flow productivity by inducting, managing and talented staff.
- Updated and maintained store signage and displays.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints in a timely manner.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Retail Assistant and Body Piercer
SkinKandy
Gold Coast, Qld
03.2022 - 09.2023
- Monitored sales floor traffic and assisted customers with their inquiries.
- Explained information about quality, value and style of products to influence customer buying decisions.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Beauty Therapist
Essential beauty
Brisbane , Qld
04.2021 - 01.2023
- Managed reception area duties such as answering phone calls and dealing with queries from potential customers.
- Waxing
- Eyebrow tinting
- Body piercing
Education
Roma Mitchell Secondary College
Adelaide Skills
- Employee training
- Customer service
- Team leadership
- Body piercing
- Anatomy training
- Team building
- Staff training
- Workflow management
- Safety compliance
- Work scheduling
- Sterilization techniques
- Infection prevention
- Jewelry selection
- Hygiene maintenance
- Aftercare instructions
Languages
English
First Language
Certification
- Certificate in infection control and skin penetration, obtained early 2022
Timeline
Store Manager and Piercing Trainer
Skinkandy
09.2023 - Current
Retail Assistant and Body Piercer
SkinKandy
03.2022 - 09.2023
Beauty Therapist
Essential beauty
04.2021 - 01.2023
Roma Mitchell Secondary College