Shawn Seunghye Park
Melbourne,VIC
Summary
Friendly and reliable individual skilled at problem resolution and time management. Comfortable working in fast-paced service environment while providing quality service. Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Bartender
Rendezvous Hotel Melbourne
11.2022 - Current
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Food & Beverage Duty Manager
Oaks Melbourne On Market Hotel
02.2022 - 07.2022
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Enhanced attendee experience by meticulously planning and executing event logistics.
Food & Beverage Supervisor
Oaks Melbourne on Market Hotel
05.2021 - 02.2022
- Managing daily operations of the business
- Provided high quality guest service standards the operation through coaching and accountability
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Streamlined operations by implementing effective scheduling strategies for staff, balancing workload, and minimising labour costs.
- Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
Food & Beverage Team Leader
Oaks Melbourne on Market Hotel
09.2019 - 05.2021
- Cash handling, Stock control, Leading team members to achieve customer service standards and company goal
- Developed a positive work environment by fostering open communication and teamwork among staff members.
Food & Beverage Attendant
Oaks Melbourne on Market Hotel
10.2015 - 09.2019
Front of House
Dosirock
11.2014 - 10.2015
Content Developer
Soribada
03.2014 - 11.2014
- Music Streaming Service Company
- Enhanced user experience by developing engaging and relevant content for various digital platforms.
Data Entry
Meritz Fire & Marine Insurance
09.2013 - 03.2014
- Carried out front office duties utilising data entry skills in framework of medical database.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Front of House
03.2010 - 09.2013
- Worked as a front of house in various places over the years including backpackers, restaurants and bars.
Student Activities Coordinator
System Plus College
12.2012 - 03.2013
- Enhanced student engagement by organising interactive activities and events on campus.
- Collaborated with faculty and staff to create a supportive environment for student involvement in extracurricular activities.
Education
Advanced Diploma in Hospitality Management -
William Angliss Institute of Melbourne TAFE
Melbourne, VIC08.2018
Certificate IV in Patisserie -
William Angliss Institute of TAFE
Melbourne, VIC08.2018
Bachelor of Arts - English Language And Literature
University of Kyungnam
South Korea08.2012
Skills
- Microsoft Office / Computer skills
- Attention to Detail
- Fast Learner / Adaptability
- Ability to Multitask
- Teamwork Skills
- Hard Working
- Time Management
- Operational Efficiency
- Continuous Learning Attitude
- Customer Service-Oriented
References
References available upon request
Timeline
Bartender
Rendezvous Hotel Melbourne
11.2022 - Current
Food & Beverage Duty Manager
Oaks Melbourne On Market Hotel
02.2022 - 07.2022
Food & Beverage Supervisor
Oaks Melbourne on Market Hotel
05.2021 - 02.2022
Food & Beverage Team Leader
Oaks Melbourne on Market Hotel
09.2019 - 05.2021
Food & Beverage Attendant
Oaks Melbourne on Market Hotel
10.2015 - 09.2019
Front of House
Dosirock
11.2014 - 10.2015
Content Developer
Soribada
03.2014 - 11.2014
Data Entry
Meritz Fire & Marine Insurance
09.2013 - 03.2014
Student Activities Coordinator
System Plus College
12.2012 - 03.2013
Front of House
03.2010 - 09.2013
Advanced Diploma in Hospitality Management -
William Angliss Institute of Melbourne TAFE
Certificate IV in Patisserie -
William Angliss Institute of TAFE
Bachelor of Arts - English Language And Literature
University of Kyungnam
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