Summary
Overview
Work History
Education
Skills
Timeline
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Shawq Dukhan

Minchinbury ,NSW

Summary

Dynamic customer service professional with a proven track record at Dee’s Charcoal Chicken, excelling in enhancing customer satisfaction through active listening and critical thinking. As an Event Coordinator for the Sydney Royal Easter Show, I successfully trained staff and managed service points, ensuring exceptional guest experiences and fostering strong customer relations.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Dee’s Charcoal Chicken
Minchinbury
09.2023 - Current
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Event Coordinator

Easter Show
Sydney Olympic Park, NSW
03.2022 - 04.2024

As the Customer Service Event Coordinator for the Sydney Royal Easter Show, I planned and ensure excellent customer interactions throughout the event. I supervise and train staff to assist guests effectively and manage customer service points.

Education

High School Graduate -

Rooty Hill High School
Rooty Hill, NSW
09.2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Customer relations

Timeline

Customer Service Representative

Dee’s Charcoal Chicken
09.2023 - Current

Event Coordinator

Easter Show
03.2022 - 04.2024

High School Graduate -

Rooty Hill High School
Shawq Dukhan