Summary
Overview
Work History
Education
Skills
references
Timeline
Generic

SHAY ARMITAGE

Hobart,TAS

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management.


Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Knowledgeable in planning and executing professional services.


Understands needs of loved ones, different types of service plans and government-mandated documentation. Helps families say goodbye with dignity and support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience

Work History

Administrative Assistant

Celadon Contracting
12.2021 - Current
  • Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
  • Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
  • Streamlined administrative processes by implementing efficient filing and organizational systems.
  • Coordinated travel arrangements for management, ensuring cost-effective bookings and well-organized itineraries.
  • Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
  • Improved communication between departments through effective scheduling and coordination of meetings.
  • Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
  • Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
  • Managed daily mail distribution for both internal employees and external customers or clients.
  • Performed regular maintenance checks on office equipment to prevent costly repairs or replacements due to unexpected breakdowns.
  • Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Arranged meetings and appointments and updated records to assist management.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Assisted with onboarding of new employees.
  • Purchased and maintained office supplies.
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
  • Coordinated travel arrangements for staff members.

Mortuary Assistant

Home Mortuary Support Services
03.2007 - 10.2021
  • Completed cremation processing, including transferring remains to chosen urn
  • Picked up deceased at private homes, hospitals morgues
  • Discussed pre-arranged funeral options and explained pricing to clients.
  • Maintained a clean and orderly mortuary environment, ensuring optimal conditions for embalming and preparation processes.
  • Assisted in the respectful transport of remains from hospitals or homes to the funeral home, adhering to proper protocols.
  • Prepared deceased individuals for visitations and services by performing tasks such as dressing, cosmetology, and casketing.
  • Contributed to effective team communication by promptly updating internal records on client interactions and service details.
  • Promoted a safe work environment through strict adherence to OSHA guidelines on chemical handling and storage in the mortuary setting.
  • Developed strong relationships with vendors, negotiating pricing discounts on supplies while maintaining high-quality standards for products used in services.
  • Recognized opportunities for process improvements within the mortuary operation, implementing changes that resulted in increased efficiency without compromising quality of care provided to clients.
  • Conducted regular inspections of preparation room equipment to ensure proper functioning and maintain compliance with industry regulations.
  • Assisted colleagues with embalming procedures when needed, demonstrating skillful technique while always upholding respect toward the deceased individual.
  • Handled sensitive client information discreetly and responsibly, maintaining strict confidentiality in accordance with industry standards.
  • Picked up deceased at private homes, hospitals and county morgues.
  • Performed embalming procedures and updated case study reports.
  • 14 years experience in he industry

Cashier

Tasmanian Turf Club
02.2011 - 02.2017
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
  • Operated cash register for cash, check and credit card transactions with accuracy
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Processed transactions, including checks, cash and credit purchases or refunds
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Counted cash in register drawer at beginning and end of shift
  • Maintained organized and clean customer areas by completing daily recovery checklists.

Hospitality Worker

Rite Bite
02.2007 - 11.2015
  • Performed shift change tasks each day to keep store efficient and neat
  • Operated as full-service food provider by taking orders, preparing meals and collecting payments
  • Accurately counted back change on cash transactions to align with register readouts and balanced cash till
  • Prepped food items for later use to save staff time during busy hours
  • Pleasantly and courteously interacted with customers to deliver quality service
  • Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency
  • Promoted customer loyalty by efficiently handling food and service complaints
  • Strictly followed all cash, security policies and procedures
  • Greeted customers promptly and took orders to keep flow of traffic moving
  • Collaborated with team members to meet all food service needs for over 150 customers per day
  • Processed payments and counted change to complete transactions.

Education

Year 10 -

Deloraine High School
Deloraine, TAS
11.2006

Skills

  • Data Entry
  • Mail Handling
  • Invoice Processing
  • Filing
  • Bookkeeping
  • Mortuary Equipment Operation
  • Cultural Sensitivity
  • Body Preparation
  • Organizational Skills
  • Computer Literacy
  • Time Management
  • Confidentiality
  • Autopsy Assistance
  • Attention to Detail
  • Cremations
  • Mortuary Operations
  • Staff Scheduling
  • Valid full Tasmania Driver's License
  • Remains Preparation
  • Foodservice Management
  • Sales Promotion
  • Customer Relations
  • Restaurant Management
  • Performance Monitoring
  • Staff Training
  • Bar Management
  • Safety Awareness
  • Team Leadership
  • Verbal and Written Communication
  • Equipment Maintenance
  • Training and Mentoring
  • Decision Making
  • Quality Control
  • Kitchen Staff Coordination
  • Payroll Administration
  • Expense Tracking
  • Staff Supervision

references

  • Karen Robinson, 0408 566 522
  • Taysha Quarrell 0460 257 715
  • Mick Linger 0408 140 641

Timeline

Administrative Assistant

Celadon Contracting
12.2021 - Current

Cashier

Tasmanian Turf Club
02.2011 - 02.2017

Mortuary Assistant

Home Mortuary Support Services
03.2007 - 10.2021

Hospitality Worker

Rite Bite
02.2007 - 11.2015

Year 10 -

Deloraine High School

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SHAY ARMITAGE