SHAY ARMITAGE
Hobart,TAS
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Knowledgeable in planning and executing professional services.
Understands needs of loved ones, different types of service plans and government-mandated documentation. Helps families say goodbye with dignity and support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Celadon Contracting
Hobart, TAS
12.2021 - Current
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Coordinated travel arrangements for management, ensuring cost-effective bookings and well-organized itineraries.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Improved communication between departments through effective scheduling and coordination of meetings.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Managed daily mail distribution for both internal employees and external customers or clients.
- Performed regular maintenance checks on office equipment to prevent costly repairs or replacements due to unexpected breakdowns.
- Helped maintain a positive office atmosphere with proactive conflict resolution and team-building efforts.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Arranged meetings and appointments and updated records to assist management.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Assisted with onboarding of new employees.
- Purchased and maintained office supplies.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Coordinated travel arrangements for staff members.
Mortuary Assistant
Home Mortuary Support Services
Northern Tasmania
03.2007 - 10.2021
- Completed cremation processing, including transferring remains to chosen urn
- Picked up deceased at private homes, hospitals morgues
- Discussed pre-arranged funeral options and explained pricing to clients.
- Maintained a clean and orderly mortuary environment, ensuring optimal conditions for embalming and preparation processes.
- Assisted in the respectful transport of remains from hospitals or homes to the funeral home, adhering to proper protocols.
- Prepared deceased individuals for visitations and services by performing tasks such as dressing, cosmetology, and casketing.
- Contributed to effective team communication by promptly updating internal records on client interactions and service details.
- Promoted a safe work environment through strict adherence to OSHA guidelines on chemical handling and storage in the mortuary setting.
- Developed strong relationships with vendors, negotiating pricing discounts on supplies while maintaining high-quality standards for products used in services.
- Recognized opportunities for process improvements within the mortuary operation, implementing changes that resulted in increased efficiency without compromising quality of care provided to clients.
- Conducted regular inspections of preparation room equipment to ensure proper functioning and maintain compliance with industry regulations.
- Assisted colleagues with embalming procedures when needed, demonstrating skillful technique while always upholding respect toward the deceased individual.
- Handled sensitive client information discreetly and responsibly, maintaining strict confidentiality in accordance with industry standards.
- Picked up deceased at private homes, hospitals and county morgues.
- Performed embalming procedures and updated case study reports.
- 14 years experience in he industry
Cashier
Tasmanian Turf Club
02.2011 - 02.2017
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Operated cash register for cash, check and credit card transactions with accuracy
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Processed transactions, including checks, cash and credit purchases or refunds
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Counted cash in register drawer at beginning and end of shift
- Maintained organized and clean customer areas by completing daily recovery checklists.
Hospitality Worker
Rite Bite
Launceston
02.2007 - 11.2015
- Performed shift change tasks each day to keep store efficient and neat
- Operated as full-service food provider by taking orders, preparing meals and collecting payments
- Accurately counted back change on cash transactions to align with register readouts and balanced cash till
- Prepped food items for later use to save staff time during busy hours
- Pleasantly and courteously interacted with customers to deliver quality service
- Maintained clean, sanitized and well-organized food preparation zones to promote store efficiency
- Promoted customer loyalty by efficiently handling food and service complaints
- Strictly followed all cash, security policies and procedures
- Greeted customers promptly and took orders to keep flow of traffic moving
- Collaborated with team members to meet all food service needs for over 150 customers per day
- Processed payments and counted change to complete transactions.
Education
Year 10 -
Deloraine High School
Deloraine, TAS11.2006
Skills
- Data Entry
- Mail Handling
- Invoice Processing
- Filing
- Bookkeeping
- Mortuary Equipment Operation
- Cultural Sensitivity
- Body Preparation
- Organizational Skills
- Computer Literacy
- Time Management
- Confidentiality
- Autopsy Assistance
- Attention to Detail
- Cremations
- Mortuary Operations
- Staff Scheduling
- Valid full Tasmania Driver's License
- Remains Preparation
- Foodservice Management
- Sales Promotion
- Customer Relations
- Restaurant Management
- Performance Monitoring
- Staff Training
- Bar Management
- Safety Awareness
- Team Leadership
- Verbal and Written Communication
- Equipment Maintenance
- Training and Mentoring
- Decision Making
- Quality Control
- Kitchen Staff Coordination
- Payroll Administration
- Expense Tracking
- Staff Supervision
references
- Karen Robinson, 0408 566 522
- Taysha Quarrell 0460 257 715
- Mick Linger 0408 140 641
Timeline
Administrative Assistant
Celadon Contracting
12.2021 - Current
Cashier
Tasmanian Turf Club
02.2011 - 02.2017
Mortuary Assistant
Home Mortuary Support Services
03.2007 - 10.2021
Hospitality Worker
Rite Bite
02.2007 - 11.2015
Year 10 -
Deloraine High School