Summary
Overview
Work History
Education
Skills
Timeline
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Shay Carr

Ashmore,QLD

Summary

Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of multiple Motel management software.

Overview

20
20
years of professional experience

Work History

Caravan Park Manager

Bega Caravan Park
11.2016 - Current
  • Streamlined reservation processes for increased efficiency and customer satisfaction.
  • Improved guest satisfaction by implementing efficient check-in and check-out procedures.
  • Developed strong relationships with local businesses to promote the caravan park and attract more visitors.
  • Exceeded expectations for park with strong focus on progression.
  • Delivered exceptional customer service, addressing guest concerns promptly and professionally.
  • Successfully navigated challenges posed COVID-19 pandemic implementing strict hygiene measures adapting park operations accordance evolving guidelines.
  • Optimized park layout to maximize available space and accommodate a variety of vehicle sizes.
  • Enhanced park cleanliness and safety by conducting regular inspections and maintenance tasks.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Collected and maintained careful records of rental payments and payment dates.
  • Complied with mandated policies and programs.
  • Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.

Motel Manager

Huskisson Bayside Resort
09.2010 - 11.2016
  • Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
  • Improved guest satisfaction by implementing efficient check-in and check-out procedures.
  • Coordinated events held at the motel facility, ensuring seamless execution of special occasions that met clients'' expectations.
  • Managed daily operations for better customer service and increased revenue.
  • Trained staff on best practices, enhancing overall motel performance and guest experience.
  • Streamlined housekeeping processes to ensure clean and comfortable rooms for guests.
  • Increased repeat business through excellent customer service and targeted marketing efforts.
  • Developed strong relationships with local businesses to increase referrals and drive business growth.
  • Increased customer service ratings through personable service.
  • Provided exceptional service and assistance to guests upon check-in.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.

Motel Manager

Coatal Comfort Motel
09.2004 - 09.2010

Education

Ulladulla High School
Ulladulla, NSW

Skills

    Booking Management

    Health and safety compliance

    Operations Management

    Guest Relations

Timeline

Caravan Park Manager

Bega Caravan Park
11.2016 - Current

Motel Manager

Huskisson Bayside Resort
09.2010 - 11.2016

Motel Manager

Coatal Comfort Motel
09.2004 - 09.2010

Ulladulla High School

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Shay Carr