SHAY DAVIS
Gray,TAS
Summary
To secure a Counselling placement where I can apply my extensive experience in coaching, trauma-informed communication, and client-centred support to provide high-quality counselling services. I bring innovation, empathy, and professionalism to empower individuals to thrive.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Credit Assessor & Lending Specialist
ANZ
11.2021 - Current
- Supported clients experiencing high-stress, emotive, and trauma-related events, providing counselling and guidance on complex decisions within responsible parameters.
- Delivered empathetic and confidential communication, tailoring responses to the emotional and situational needs of each client.
- Coached staff and clients in financial literacy, resilience, and navigating challenging life circumstances.
- Provided career counselling and workplace coaching to colleagues, supporting professional growth and wellbeing.
- Facilitated staff meetings, role-playing, and relationship-building sessions to promote healthy workplace communication.
- Led continuous improvement projects with a focus on human-centred processes, communication clarity, and stakeholder engagement.
Strategic & Administrative Manager
Resource Coatings Pty Ltd
01.2011 - Current
- Provided mentoring and staff counselling in areas of wellbeing, cultural awareness, career development, and OH&S.
- Designed and delivered communication frameworks that supported individual and team growth.
- Applied change management strategies that supported staff resilience during organisational transitions.
Personal Banker
ANZ
03.2019 - 11.2021
- Delivered frontline counselling and mediation for clients facing trauma such as financial abuse, scams, divorce, addiction, domestic violence, and mental illness.
- Acted as liaison between clients and professional services, including police and community support providers.
- Applied counselling models (e.g., LEAP: Listen, Empathise, Agree, Partner) to manage conflict, resolve complaints, and build resilience.
- Provided digital coaching and education, ensuring clients understood systems and processes without stress or overwhelm.
- Supported vulnerable clients by implementing tailored support programs and referrals.
Corporate Change Analyst
ANZ National Bank
01.2004 - 01.2008
- Delivered career counselling, wellbeing support, and trauma management during major organisational restructuring.
- Supported over 500 staff in navigating change, including career transition counselling, wellbeing program education, and workplace adaptation coaching.
- Facilitated employee assistance programs, liaising with HR, health professionals, and external counsellors.
- Recognised for active listening and empathetic support to individuals under stress.
Business Development / HR Manager
NZ Airforce & Navy
01.2000 - 01.2003
- Provided trauma and grief counselling in hospital and military contexts.
- Delivered career development counselling, recruitment support, and coaching for performance and transition.
- Acted as liaison between personnel and professional counselling services.
Education
Master of Counselling -
Torrens University
Skills
- Proficient in supporting clients through financial and relationship challenges
- Active listening and empathy
- Solution-focused coaching expertise
- Expert in fostering professional relationships
- Expertise in confidentiality and ethical standards
- Skilled in supporting vulnerable clients
- Career coaching expertise
- Excellent written and verbal communication skills – clear, compassionate, and adaptable to the audience
- Data-informed approach to problem solving, reflective practice, and continuous improvement
- High proficiency with digital platforms, remote support systems, and case documentation
Accomplishments
- Collaborated with teams of 200+ in the integration of ANZ and National Bank NZ
- Multiple Customer Service Awards
- Supervised a team of 20 staff members
- Business/Executive Coach
- Human Resources Coach
- Wellbeing Workshop Facilitator
- Wellbeing Coach
- Top Scholar
- Author - Enlightenment Exposed: Davis, Shay, Davis, Steve: Amazon.com.au: Books
- Podcast/Radio Host - Soul Space
Affiliations
Australian Counselling Association
Psychotherapy and Counselling Federation of Australia
Australian Association of Psychologists Inc
Certification
- Foundations in Leadership - Harvard University
- Foundations in Leadership - Noetic Institute USA
- Change Management
- Psychology 101 - UNISA
- Advanced Diploma in Financial Planning
- Graduate Diploma IT & Project Management (Top Scholar)
- Diploma in Finance
- Diploma in Business and Accounting
- ANZ Credit Assessor Certification
- ANZ Vulnerable Customers Certification
- ANZ Lending and Banking Services Certification
- ANZ Confidentiality, Privacy and Ethical Certification
- Mental Health First Aid Certificate
Timeline
Credit Assessor & Lending Specialist
ANZ
11.2021 - Current
Personal Banker
ANZ
03.2019 - 11.2021
Strategic & Administrative Manager
Resource Coatings Pty Ltd
01.2011 - Current
Corporate Change Analyst
ANZ National Bank
01.2004 - 01.2008
Business Development / HR Manager
NZ Airforce & Navy
01.2000 - 01.2003
Master of Counselling -
Torrens University
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