Shay Drysdale
Tamborine Mountain,QLD
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments.
Dedicated to sustaining operational accuracy and delivering results for optimal profitability. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.
Overview
28
28
years of professional experience
Work History
Manager of Operations
The Manor
Tamborine Mountain, QLD
02.2017 - Current
- Enforced federal, state, local and company rules for safety and operations.
- Prepared reports summarizing operational results against established goals and objectives.
- Monitored progress by establishing plans, budgets and measuring results.
- Planned and coordinated logistics for large-scale events or conferences.
- Responded to information requests from superiors, providing specific documentation.
- Prepared and presented reports on operational performance to executive leadership and board members.
- Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Developed and implemented operational policies and procedures to enhance productivity.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Created and managed budgets for operational departments and monitored progress against goals.
Franchise Owner
Georges Paragon Express Dining Tamborine Mountain
Tamborine Mountain, QLD
12.2013 - 12.2017
- Boosted business with successful marketing strategies and customer appreciation events.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Implemented campaigns and promotions to help with developing goods and services.
- Conducted regular meetings with staff members to ensure high standards of service delivery.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
- Formed and sustained strategic relationships with clients.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Managed relationships with vendors, ensuring timely deliveries of products or services.
Manager of Operations
Tamborine Gardens Wedding Resort
Mount Tamborine, QLD
01.2005 - 12.2013
- Enforced federal, state, local and company rules for safety and operations.
- Prepared reports summarizing operational results against established goals and objectives.
- Monitored progress by establishing plans, budgets and measuring results.
- Planned and coordinated logistics for large-scale events or conferences.
- Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
- Responded to information requests from superiors, providing specific documentation.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Prepared and presented reports on operational performance to executive leadership and board members.
Owner
Efektive Advertising
Tamborine Mountain, QLD
01.2011 - 11.2013
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Set pricing structures according to market analytics and emerging trends.
- Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
- Implemented campaigns and promotions to help with developing goods and services.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Ensured compliance with applicable laws and regulations related to business operations.
Owner
Tamborine Visitor Centre
Tamborine Mountain, QLD
01.2009 - 11.2013
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reviewed legal documents related to business operations.
- Provided direction and guidance to employees.
- Oversaw budgeting and financial management.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
Bar Waiter
Hilton Brisbane
Brisbane City, QLD
12.2003 - 02.2005
- Adhered to all applicable laws relating to serving alcohol responsibly.
- Took orders from customers for food and beverages.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Inspected glassware prior to use to make sure it was free from chips or cracks.
- Monitored patron alcohol consumption to encourage safety.
- Created rapport with new and returning patrons to foster guest satisfaction.
- Closed down bar area at end of shift including cleaning work surfaces and restocking supplies for next day's use.
Trade Phones
Repco
Booval, QLD
02.2001 - 01.2005
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Identified needs of customers promptly and efficiently.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed inventory and supplies to ensure materials were available when needed.
Banquet Server
Hyatt Regency Sanctuary Cove
Hope Island, QLD
01.2001 - 12.2003
- Provided exceptional service to high volume of daily customers.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Noted timing of meal progression, keeping kitchen staff informed.
- Greeted guests upon arrival and provided assistance throughout the event.
- Checked guest satisfaction levels throughout the event ensuring their needs were met promptly and courteously.
- Communicated with chefs regarding any special requests from guests.
- Presented meal options to help patrons select food and beverages.
- Stocked service stations with ice, napkins and straws.
Waiter
Tamborine Mountain Chalets
Mount Tamborine, QLD
12.1996 - 12.2003
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Suggested additional items to customers based on their preferences and needs.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Took orders from patrons accurately and efficiently.
- Assisted with setting up the dining area before shift began.
- Reviewed daily specials, menu changes and service specifications.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Set up tables in between patrons to reduce wait times.
- Informed customers about specials, upselling additional food and drink items.
- Provided excellent customer service by anticipating guest needs and responding promptly to requests.
- Informed customers of daily specials in an engaging manner.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Served food and beverages to patrons and confirmed complete orders.
- Provided assistance with closing tasks such as restocking supplies and cleaning equipment.
Education
Diploma - Management
TAFE Queensland
QLD11-2011
Certificate - Replacement Parts & Accessories
TAFE QLD
QLD11-2011
Responsible Management of A Licenced Venu - Hospitality Management
LGS Training
Queensland01-2006
Course RevMax - Maximisation of Revenue Through Sales
Hilton Brisbane
Brisbane, QLD05-2004
Certificate - Cert 2 Automotive
Axial
Brisbane, QLD01-2004
High School Diploma -
Ipswich Grammar School
Ipswich, QLD12-2003
GED -
Tamborine Mountain State School
Tamborine Mountain, QLD12-1997
Skills
- Operational management
- Budget management
- Logistics coordination
- Policy development
- Safety compliance
- Data analysis
- Problem solving
- Strategic planning
- Employee training
- Project management
- Customer relationship management
- Financial and cash flow analyses
- Crisis management
- Marketing strategy
Timeline
Manager of Operations
The Manor
02.2017 - Current
Franchise Owner
Georges Paragon Express Dining Tamborine Mountain
12.2013 - 12.2017
Owner
Efektive Advertising
01.2011 - 11.2013
Owner
Tamborine Visitor Centre
01.2009 - 11.2013
Manager of Operations
Tamborine Gardens Wedding Resort
01.2005 - 12.2013
Bar Waiter
Hilton Brisbane
12.2003 - 02.2005
Trade Phones
Repco
02.2001 - 01.2005
Banquet Server
Hyatt Regency Sanctuary Cove
01.2001 - 12.2003
Waiter
Tamborine Mountain Chalets
12.1996 - 12.2003
Diploma - Management
TAFE Queensland
Certificate - Replacement Parts & Accessories
TAFE QLD
Responsible Management of A Licenced Venu - Hospitality Management
LGS Training
Course RevMax - Maximisation of Revenue Through Sales
Hilton Brisbane
Certificate - Cert 2 Automotive
Axial
High School Diploma -
Ipswich Grammar School
GED -
Tamborine Mountain State School
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