Shay Newbey
Perth,WA
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
6
6
years of professional experience
Work History
Housekeeper
Compass Group
Perth, WA
02.2024 - Current
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Reported any maintenance issues or damage to supervisors immediately.
- Disinfected telephones, light switches and other frequently touched objects.
- Interacted pleasantly with clients and guests when performing daily duties.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Assisted in laundry services including washing, drying, and folding linens.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
Catering Assistant
Compass Group
Perth, WA
03.2023 - 02.2024
- Implemented waste reduction strategies to minimize food and supply waste.
- Operated and cleaned catering equipment, including coffee machines and dishwashers.
- Maintained cleanliness and organization in the kitchen and event areas during and after events.
- Communicated effectively with team members to ensure smooth operations during events.
- Restocked supplies when needed throughout the duration of events.
- Ensured proper storage of perishables in walk-in refrigerators, freezers, and dry storage areas.
- Took and recorded temperatures of food, refrigerators and freezers.
Bartender
Flying Monkeys
Perth , WA
01.2019 - 12.2022
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Greeted frequent visitors by name and explained new promotions.
- Upsold customers from shelf to premium brands to help boost sales.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Performed opening and closing duties including restocking supplies.
Education
Certificate - Bookkeeping
Applied Education
Perth04-2020
Certificate IV - Property Services
Australian School of Buisness And Law
Perth07-2019
Certificate - Responsible Service of Alcohol
Galaxy Training
Perth03-2019
Diploma - Beauty Therapy
Australian College of Beauty Therapy
Perth05-2018
Skills
- Team Work
- Customer service
- Attention to detail
- Effective communication
- Problem solving
- Guest service and support
- Self motivation
Timeline
Housekeeper
Compass Group
02.2024 - Current
Catering Assistant
Compass Group
03.2023 - 02.2024
Bartender
Flying Monkeys
01.2019 - 12.2022
Certificate - Bookkeeping
Applied Education
Certificate IV - Property Services
Australian School of Buisness And Law
Certificate - Responsible Service of Alcohol
Galaxy Training
Diploma - Beauty Therapy
Australian College of Beauty Therapy