Shaylea Stewart

Café Coordinator Duties:

• Prepare and serve high-quality coffee and beverages in line with McCafé standards.
• Enhanced team performance by implementing effective coaching strategies and providing constructive feedback.
• Maintain cleanliness, stock levels, and presentation of the McCafé station.
• Ensure compliance with food safety and hygiene protocols.
• Engage customers with a friendly and professional manner to enhance their experience.
• Monitor coffee machine maintenance and troubleshoot minor issues.

Crew Coach Duties:

• Support the training and onboarding of new crew members.
• Help maintain crew motivation, teamwork, and productivity.
• Developed crew members'' skills through tailored training sessions, leading to improved job competency.
• Collaborated with management to create targeted development plans for individual crew members, resulting in enhanced overall team performance.
• Worked flexible schedule and extra shifts to meet business needs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Greeted customers entering store and responded promptly to customer needs.