Shayal Nair
Sunshine,VIC
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Hardworking and passionate job seeker with strong organisational skills eager to secure a position within a business. Solid team player with an outgoing and positive demeanour.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Kentucky Fried Chicken
02.2023 - Current
- Maintained financial accounts by processing customer adjustments.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming. positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Trained new personnel regarding company operations, policies and services.
- Working upfront, drive thru and back of house whilst following food safety procedures according to company polices, health and safety regulations
- Cross-trained and backed up other customer service managers
- Communicated professionally with colleagues and management staff.
Nursing Student
Western Health
12.2023 - 01.2024
- Completed first year nursing student placement at Sunshine Hospital, Western Health
- Enhanced patient care by providing assistance with daily living activities and effectively communicating with healthcare team members.
- Supported nursing staff by performing routine tasks such as taking vitals, administering medications, and documenting patient information.
- Improved patient satisfaction by providing compassionate care and empathetic communication during challenging situations.
- Assisted in the development of individualized care plans to effectively address each patient''s unique needs and preferences.
- Contributed to a safe and hygienic environment by adhering to strict infection control protocols and maintaining proper sanitation procedures.
- Facilitated efficient discharge planning with thorough preparation of documentation, medication education, and follow-up appointments for patients.
- Promoted a culture of learning within the clinical setting by sharing knowledge gained from educational experiences with peers and mentors.
Fast Food Team Member
Kentucky Fried Chicken
06.2019 - 12.2023
- Enhanced customer satisfaction by providing efficient and friendly service at the counter and drivethru.
- Maintained a clean and hygienic work environment by adhering to food safety regulations and cleaning protocols.
- Streamlined order processing with accurate cash handling and prompt communication with kitchen staff.
- Contributed to increased sales by upselling menu items and promoting limited-time offers.
- Expedited food preparation by assembling orders quickly while adhering to presentation standards and portion control guidelines.
- Supported team morale through active participation in training sessions, sharing best practices, and fostering a positive work atmosphere.
Customer Service Representative
Funtopia Adventure Park
05.2021 - 02.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Responsibilities within this position included supervising kids in play areas, serving and prepping food, cleaning while maintaining play and work environments for both customers and workers.
Education
Bachelors of Nursing & Psychological Science - Nursing
La Trobe University
Melbourne, VIC2026
High School Diploma -
Marian College
Sunshine West, VIC11.2022
Skills
- Stock Management
- Store Organization
- Customer Relations
- Operations Oversight
- Direct Patient Care
- Teamwork
- Effective Communication skills
- Punctional
Timeline
Nursing Student
Western Health
12.2023 - 01.2024
Assistant Store Manager
Kentucky Fried Chicken
02.2023 - Current
Customer Service Representative
Funtopia Adventure Park
05.2021 - 02.2022
Fast Food Team Member
Kentucky Fried Chicken
06.2019 - 12.2023
Bachelors of Nursing & Psychological Science - Nursing
La Trobe University
High School Diploma -
Marian College
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