Shayan Amer
Cragieburne,Australia
Summary
Demonstrates exceptional attention to detail and a proactive approach to problem-solving. Recognized for the ability to excel in fast-paced environments while effectively multitasking and supporting team objectives.
Results-driven professional with extensive experience in fast-paced corporate and warehouse environments, specializing in sales, finance, and marketing. Demonstrated success in optimizing processes that enhance revenue growth and improve customer satisfaction. Core competencies include strategic planning, data analysis, and cross-functional collaboration as well as leadership and management roles. Aiming to leverage expertise to drive impactful business results.
Passionate about data and finance analysis as well as communicating and networking with new people.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales and Finance Manager
WorldWays Sharjah
United Arab Emirates
12.2023 - 03.2024
- Coached, developed and motivated team to achieve revenue goals.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Assisted in employee recruitment, hiring and interview processes.
- Analyzed key performance indicators to identify effective strategies.
Digital Marketing Lead
Australian Best Tiles & Flooring
Melbourne, Australia
08.2023 - 09.2024
- Enhanced communications and content to boost marketing activities.
- Monitored strategies and campaigns to evaluate effectiveness.
- Determined the best methods to meet research objectives and produce useful data.
- Produced advertising videos utilizing Adobe Premiere Pro.
- Collaborated with the marketing team on new ideas and directions to support events and customer communication projects.
- Maintained CRM system and marketing automation tools to keep data up-to-date.
- Generated content for various media platforms, such as websites and social media accounts.
- Extracted marketing data from various existing sources, reducing costs and adding diversity.
- Coordinated product launches, press releases, and other publicity initiatives.
- Executed social media strategy through strategic coordination of posting schedules.
- Provided administrative support to the Marketing Manager daily.
Customer Service
Australian Best Tiles & Flooring
Melbourne, Australia
- Engaged in customer conversation to understand needs, resolve issues, and answer product questions.
- Followed up with customers post-purchase to gauge their satisfaction with our products and services.
- Improved product knowledge on a continuous basis to provide optimal service and achieve sales quotas.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Demonstrated strong organizational skills by managing multiple tasks simultaneously under tight deadlines.
- Set up and activated customer accounts.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Company Sergeant Major
Sirius College, Australian Army Cadets
Melbourne, Australia
03.2020 - 12.2023
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities.
- Collaborated with other managers across the organization to develop strategies.
Lounge Attendant
dnata
Melbourne, VIC
10.2024 - 02.2025
- Provided exceptional service to high volume of daily customers.
- Informed patrons of specialties and features.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Took reservations from patrons by phone or online.
- Checked identification of customers when necessary to verify legal drinking age.
- Participated in periodic staff meetings to discuss operational procedures or new initiatives.
Bookkeeper
Australian Best Tiles & Flooring
Epping, Australia
- Managed day-to-day financial transactions, including accounts payable and receivable, ensuring accurate and timely processing of invoices and payments.
- Reconciled bank statements and maintained accurate records of financial transactions, contributing to monthly and quarterly financial reporting.
- Assisted in preparing financial statements, balance sheets, and profit and loss statements to support business operations.
- Monitored inventory levels and assisted in inventory audits, helping to optimize stock levels and reduce costs.
- Supported the payroll process by maintaining employee records, processing timesheets, and calculating wages.
- Collaborated with the sales and operations teams to manage customer accounts, resolve discrepancies, and ensure smooth financial operations.
- Utilized accounting software (e.g., QuickBooks) to record transactions and generate financial reports.
- Provided general administrative support, including filing, data entry, and responding to vendor and customer inquiries.
Sectratrary Assistant
World Ways
- Monitored cash flow to ensure sufficient liquidity.
- Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
- Prepared financial documents such as budgets, forecasts, and reports.
- Developed and managed financial plans for a variety of investments.
- Communicated with stockholders or other investors to provide information or raise capital.
Tutor
Alchemy
Melbourne, VIC
06.2024 - 09.2025
- Adapted instruction methods based on individual learning styles.
- Utilized online platforms and resources to conduct virtual tutoring sessions.
- Served as a mentor for struggling learners by offering guidance on social and emotional issues.
- Maintained up-to-date knowledge of curriculum changes and educational practices to provide current and effective tutoring.
- Designed comfortable tutoring environment conducive to learning.
- Built student self-confidence by working through stages of study concepts and using positive reinforcement techniques.
Freelancer
Fiver
07.2024 - 08.2024
- Collaborated with creative directors, graphic designers and producers to execute projects with precision and achieve project goals.
- Enhanced narrative flow by skillful cutting and rearranging of footage.
- Arranged films into sequences and verified chronology.
- Conferred with producers and directors to increase dramatic or entertainment value of productions.
- Developed storyboards in pre-production to guide the editing process.
Education
Bachelor of Science - Science
La Trobe University
Melbourne, Victoria09.2028
Bachelor of Commerce - Data Science Business
La Trobe University
Melbourne, Victoria09.2028
High School Diploma -
Sirius College
Melbourne, VICSome College (No Degree) - Public Speaking And Communications
SuperSpeak
Melbourne, VICSkills
- Financial analysis
- Data analysis
- Statistical modeling
- Customer relationship management
- Market research
- Forecasting
- Digital marketing
- Customer engagement
- Project management
- Financial management
- Business development
Accomplishments
- Acting Warrant Officer Class 1, Australian Army Cadets
- Company Sergeant Major, Australian Army Cadets
- Logistics Supervisor, Australian Army Cadets
- Sales Managing Role, World Ways, Sharjah
- Financial Managing, Qasr al Madinah, Sharjah
- Marketing Team Member, Australian Best Tiles & Flooring
References
Available on Request
Activities
- Debating
- Business Startup Assistance + Advisor (Shopify)
- Team Sports
Affiliations
- Volunteering, particularly at homeless shelters.
- Boxing
- Tennis
- Public Speaking and Debating
- Videography and Cinematic Relations
Certification
- Working With Childrens Check
- Company Sergeant Major Australian Army Cadets
- Sergeant Australian Army Cadets
References
References available upon request.
Timeline
Lounge Attendant
dnata
10.2024 - 02.2025
Freelancer
Fiver
07.2024 - 08.2024
Tutor
Alchemy
06.2024 - 09.2025
Sales and Finance Manager
WorldWays Sharjah
12.2023 - 03.2024
Digital Marketing Lead
Australian Best Tiles & Flooring
08.2023 - 09.2024
Company Sergeant Major
Sirius College, Australian Army Cadets
03.2020 - 12.2023
Customer Service
Australian Best Tiles & Flooring
Bookkeeper
Australian Best Tiles & Flooring
Sectratrary Assistant
World Ways
Bachelor of Science - Science
La Trobe University
Bachelor of Commerce - Data Science Business
La Trobe University
High School Diploma -
Sirius College
Some College (No Degree) - Public Speaking And Communications
SuperSpeak
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