Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Shayan Bahram Beygi

Brisbane,,QLD

Summary

Driven Operations Associate at Equifax with a strong history of improving customer satisfaction and retention rates. Expertise in communication and compliance, adept at resolving complex issues and boosting sales through personalised service. Commitment to continuous learning and relationship building has driven consistent team success.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Operations Associate

EQUIFAX
01.2023 - Current
  • Delivered effective customer support to employees and employers through phone and email, facilitating smooth background check processes, and enhancing customer satisfaction.
  • Ensured strict compliance with privacy and security regulations, safeguarding sensitive customer data, and maintaining trust.
  • Resolved complex customer complaints professionally, and collaborated with other teams to deliver timely solutions.
  • Adapted swiftly to evolving products and requirements, demonstrating flexibility, and a commitment to continuous learning.

Pharmacy Assistant

CHEMIST WAREHOUSE
North Lakes East, Australia
11.2020 - Current
  • Provided tailored advice on over-the-counter medications and supplements, enhancing customer satisfaction, and driving sales.
  • Managed patient profiles and processed prescriptions accurately, ensuring compliance with legal and safety standards.
  • Collaborated with pharmacists to deliver quality care, addressing customer inquiries, and resolving issues promptly.
  • Optimised product displays and maintained inventory, contributing to increased sales and store efficiency.
  • Responded to customer concerns with professionalism, improving retention, and fostering positive relationships.

Customer Service Advisor

ST.GEORGE BANK
12.2021 - 07.2022
  • Cultivated strong customer relationships, leading to increased repeat business, and customer loyalty.
  • Cross-sold banking products, such as savings accounts and credit cards, contributed to branch revenue growth.
  • Assisted customers with account openings, online banking setup, and check orders, enhancing customer engagement.
  • Educated customers on digital banking platforms and financial services, improving customer satisfaction and usage rates.
  • Ensured compliance with banking regulations and maintained confidentiality, safeguarding both customer and bank interests.

Education

High School Diploma -

KEDRON STATE HIGH SCHOOL (KSHS)
Wooloowin, QLD
11.2019

Bachelor of Business - Management (Part Time)

QUEENSLAND UNIVERSITY OF TECHNOLOGY (QUT)
Brisbane, QLD

Skills

  • Inbound and Outbound Call Management
  • Personalised Customer Service
  • Relationship Building
  • Service-Oriented Mindset
  • Effective Communication and Listening Skills
  • Product Knowledge and Sales
  • Customer Retention
  • Negotiation
  • Natural Leadership Qualities
  • High Level of Computer Literacy

Certification

  • Kaplan Professional (Australia), Tier 2 RG146 Accreditation, 2022
  • Queensland Curriculum and Assessment Authority (QCAA), Queensland Certificate of Education, 2019

References

References available upon request.

Timeline

Operations Associate

EQUIFAX
01.2023 - Current

Customer Service Advisor

ST.GEORGE BANK
12.2021 - 07.2022

Pharmacy Assistant

CHEMIST WAREHOUSE
11.2020 - Current

High School Diploma -

KEDRON STATE HIGH SCHOOL (KSHS)

Bachelor of Business - Management (Part Time)

QUEENSLAND UNIVERSITY OF TECHNOLOGY (QUT)

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Shayan Bahram Beygi