Shayan Syed
Sydney
Summary
Results-driven Credit Operations Officer with expertise in account maintenance and mortgage operations. Demonstrated ability to enhance operational efficiency through effective communication and critical thinking. Successfully managed loan processing and compliance, ensuring accuracy and stakeholder satisfaction while utilizing advanced Microsoft Excel skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Credit Operations Officer
Bank of Sydney
12.2022 - Current
- Opened accounts for business, commercial, and home loan products.
- Maintained hardship accounts in accordance with credit approvals.
- Updated overdraft limits, collateral, insurance details, and customer information in core banking system.
- Prepared settlement letters and various loan maintenance correspondence.
- Generated daily, weekly, and monthly reports; assisted with journal preparation for interest refunds and late fees.
- Executed system maintenance for loans and overdrafts based on approvals.
- Identified and reported system errors while managing filing and scanning tasks.
- Reviewed work of team members to ensure compliance and accuracy.
Team Member/Loan Processing Officer
Westpac Group
10.2021 - 08.2022
- Collaborated with Progress Payments team within Mortgage Operations department.
- Managed inbound and outbound calls with clients, brokers, lenders, and valuation companies efficiently.
- Processed claims accurately while ensuring sufficient funds for construction aligned with bank policies.
- Delivered professional guidance on processing progress payments over the phone.
- Performed general administrative duties to support operational efficiency.
Credit Underwriter
Standard Chartered Bank
12.2015 - 05.2018
- Underwrote credit cards, personal loans, and mortgage applications per Group and Country policies.
- Approved loans within specified limits; referred applications exceeding limits to management.
- Analyzed applicants' financial status, credit history, and property evaluations for loan feasibility.
- Investigated transaction patterns and assessed income for salaried and self-employed segments.
- Evaluated repayment behavior to determine loan eligibility.
- Reviewed and updated credit and loan files regularly.
Education
Master of Information Systems - Master of Information Systems
CQUniversity
Australia06.2020
Bachelor's degree - Accounting and Finance
Monash University
Malaysia01.2014
Skills
- Account maintenance
- Microsoft Excel
- Pivot Tables
- Filtering
- General formulas
- Efficient communication
- Stakeholder management
- Teamwork
- Critical thinking
- Time management
- Progressive drawdown loans
- KYC checks
- Fraud screening
- Loan variations
- Financial analysis
- Corporate finance
- Nintex Workflows
- Microsoft Office Suite
- ECM
- Equifax
- Panagon
- HATS (Core Banking System)
- Valex
- Nintex
- Microsoft SharePoint Document Management System (DMS)
- Handling calls and emails
- Difficult situations
- Customer-Centric
- Problem solving
Certification
Professional Banking Fundamentals, FINSIA, 03/01/25, https://www.credly.com/badges/dba6846f-6564-41b0-b2f3-9224e46b0cac/linked_in_profile
Awards
Spot Award Prezzee, Bank of Sydney, 05/01/23, Spot award gift card received for being nominated by Bank of Sydney manager for assisting in updating interest rates in the core banking system during the RBA rate increase.
References
References available upon request.
Timeline
Credit Operations Officer
Bank of Sydney
12.2022 - Current
Team Member/Loan Processing Officer
Westpac Group
10.2021 - 08.2022
Credit Underwriter
Standard Chartered Bank
12.2015 - 05.2018
Master of Information Systems - Master of Information Systems
CQUniversity
Bachelor's degree - Accounting and Finance
Monash University
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