Shayani Sulakshana Jagodage
Hawthorn
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Freight Handler
Couriers Please plc Mulgrave - VIC
04.2020 - Current
- Divided cargo received by intended location
- Picked products for specific routes according to pick sheets
- Estimated weights, heights, and centers of balance to make precise placement
- Experience working in ticketing system and service desk
- Customer service
- Inspected and reported or repaired damaged cargo
- Entered shipment details into database
- Scanned and documented freight and assigned appropriate marking labels with identifying information
- Utilized padding and straps to prevent damage during transportation
- Reported to supervisor, providing updates on anticipated task completion times to maintain timeline accountability.
Front Desk Agent
Pizza Hut Bandaranayake International Airport, Katunayaka - Sri Lanka
08.2017 - 09.2017
- Greeted huge number of daily visitors and customers upon arrival
- Executed positive demeanor to each visitor who approached the front desk
- Provided services efficiently with high level accuracy
- Handled payment processing and provided customers with receipts and proper bills and change
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns, and developing creative solutions to guest concerns.
Junior Customer Relationship Executive
Bellvantage (pvt) LTD – Colombo - Sri Lanka
11.2016 - 12.2016
- Worked directly with departments, clients, management to achieve result
- Responded to customer requests via telephone and email
- Routed, tracked, and managed client's service desk tickets from inception to close and documented issues and results.
Education
Bachelor of Information Technology -
Victorian Institute of Technology
Melbourne, VIC11.2024
Diploma: Information Technology -
Victorian Institute of Technology
Melbourne, VIC11.2022
General Certificate of Education Advanced Level: Commerce -
De Mazenod College
01.2016
Skills
- Programming
- Software Development
- Databases
- Networking
- Cybersecurity
- Operating Systems
- Problem-Solving
- Project Management
- Cloud Computing
- Communication
References
- Andrew Bubb, Operations Manager, Couriers Please Pty Ltd., 0423 889 001, andrew.bubb@couriersplease.com.au
- Kamal Silva, Restaurant Manager, Pizza Hut Bandaranayake International Airport, Katunayaka, +94773438278, ksilva@gmail.com
Timeline
Freight Handler
Couriers Please plc Mulgrave - VIC
04.2020 - Current
Front Desk Agent
Pizza Hut Bandaranayake International Airport, Katunayaka - Sri Lanka
08.2017 - 09.2017
Junior Customer Relationship Executive
Bellvantage (pvt) LTD – Colombo - Sri Lanka
11.2016 - 12.2016
Bachelor of Information Technology -
Victorian Institute of Technology
Diploma: Information Technology -
Victorian Institute of Technology
General Certificate of Education Advanced Level: Commerce -
De Mazenod College
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