Shayde Makara
Kokeby,WA
Summary
Results-driven Store Manager experienced in customer service, inventory management, and team leadership. Achieved enhanced customer satisfaction and optimized inventory levels through effective problem-solving and sales strategies. Focused on driving sales and improving operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager
Lowes Manhattan
Perth, WA
08.2016 - 02.2022
- Managed daily store operations, ensuring compliance with company policies and safety regulations.
- Trained and mentored staff, enhancing customer service skills and satisfaction.
- Implemented visual merchandising standards to enhance product displays.
- Oversaw inventory management, maintaining optimal stock levels through cycle counts and audits.
- Handled customer inquiries and resolved complaints promptly and professionally.
- Monitored sales trends, optimizing product placement to increase product accessibility.
- Collaborated with management to develop and implement strategies that boosted sales performance.
- Created weekly work schedules, balancing resources to meet operational needs.
Stock Controller
Woolworths
Perth, WA
02.2020 - 06.2020
- Managed stock levels to ensure product availability for customers.
- Conducted regular inventory checks to maintain accurate stock records.
- Organized warehouse space to enhance product storage efficiency and accessibility.
- Assisted in receiving and unpacking incoming deliveries to streamline inventory processing.
- Monitored expiration dates to ensure product freshness on shelves.
- Collaborated with team members to streamline stock replenishment processes.
- Implemented safety protocols to maintain a secure working environment.
- Monitored stock levels to ensure adequate supply for production needs.
- Verified invoices against purchase orders to ensure accuracy of supplier deliveries.
Sales Representative
Black Swan Marketing
Perth, WA
05.2016 - 08.2016
- Managed customer inquiries and resolved issues in a timely manner to ensure satisfaction.
- Cultivated key customer relationships, contributing to increased sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Ensured accurate records of all sales and prospecting activities for effective tracking.
- Analyzed customer feedback to improve products and services.
- Enhanced customer satisfaction by resolving issues with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Raised awareness and attracted donors through marketing campaigns.
Chef's Apprentice
Kallis Bros - Perth
Perth, WA
08.2015 - 02.2016
- Executed meal preparation under head chef's supervision, maintaining high culinary standards and quality.
- Maintained kitchen stations' cleanliness and organization to support efficient operations.
- Prepared ingredients accurately by chopping, marinating, and measuring to streamline cooking processes.
- Supported cooking staff during peak service hours, contributing to efficient meal delivery and customer satisfaction.
- Followed food safety standards rigorously to ensure hygiene compliance and high-quality meals.
- Collaborated with team members to develop daily specials and innovative menus.
- Operated kitchen equipment safely, adhering to operational protocols for efficiency and safety.
- Trained kitchen staff on culinary techniques, elevating skills and enhancing overall kitchen performance.
Brick Laborer
Richards Family Trust
Perth, WA
05.2015 - 08.2015
- Mixed mortar and prepared materials to support efficient bricklaying tasks.
- Followed safety protocols and guidelines to uphold worksite safety standards.
- Collaborated with team members to streamline workflow efficiency on site.
- Organized materials and tools for easy access during construction projects.
- Maintained a clean work environment by removing debris and waste promptly.
- Stacked materials systematically at work sites to enhance accessibility.
- Cleaned up debris from job site after completion of project.
- Responsible for daily upkeep of tools used in bricklaying activities.
- Mixed mortar according to specific instructions.
Hairdressers Apprentice
Gaffney Design
Perth, WA
03.2015 - 05.2015
- Developed relationships with regular clients by providing excellent customer service.
- Coordinated scheduling and appointment bookings to enhance salon operations.
- Collaborated with team members to ensure a smooth workflow during busy periods.
- Greeted customers, answered phones and booked appointments.
- Responded to customer inquiries by phone, email, and in person.
- Ensured clean and organized work environment, adhering to health standards.
- Maintained cleanliness of salon equipment, tools and work areas.
- Thoroughly cleaned work area after each shift, securing proper storage of all tools.
Education
Eastern Goldfields College
Kalgoorlie, WASkills
- Store operations
- Inventory management
- Visual merchandising
- Sales strategy
- Sales expertise
- Customer relationship management
- Customer service management
- Customer service
- Team leadership
- Stock auditing
- Time management
- Work planning
- Problem solving
- Accurate money handling
- Reliable
- Flexible schedule
- Goals and performance
Certification
driver's license
Timeline
Stock Controller
Woolworths
02.2020 - 06.2020
Store Manager
Lowes Manhattan
08.2016 - 02.2022
Sales Representative
Black Swan Marketing
05.2016 - 08.2016
Chef's Apprentice
Kallis Bros - Perth
08.2015 - 02.2016
Brick Laborer
Richards Family Trust
05.2015 - 08.2015
Hairdressers Apprentice
Gaffney Design
03.2015 - 05.2015
Eastern Goldfields College