Shaye Kidd
BLUE HAVEN,New South Wales
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Production Worker
Donaldson
Wyong
11.2023 - 01.2024
- Kept operations area neat and orderly to minimize obstacles.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
Customer Care Specialist
ING
Wyong
02.2023 - 11.2023
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maximized revenue by proactively building and managing key customer relationships.
- Delivered customer support to high call load each shift.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Cashier/Front End Supervisor
woolworths
Bateau Bay
03.2015 - 10.2023
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Worked closely with front-end staff to assist customers.
- Helped customers find specific products, answered questions, and offered product advice.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Verified customer age requirement for alcohol or tobacco purchases.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Resolved customer problems by investigating issues, answering questions and building rapport.
Education
High School Diploma -
The Entrance Campus
10-2016
Skills
- Safety Management
- Customer service excellence
- Complaint Handling
- Problem Resolution
- Cash Handling
- Payment Collection
- Returns processing
- POS Systems
- Staff Mentoring
- Time management skills
- Cleaning and sanitizing
Certification
- NDIS Worker Screening Check
FEB 2024 - FEB 2029
HAND HYGIENE CERTFICATE
References
- Belinda Chalmers (Former Colleague) - 0414377454
- Rebecca Waterman (Former Manager) - 0498999962
- Carita Gariano (Former Supervisor) - 0421417611
Timeline
Production Worker
Donaldson
11.2023 - 01.2024
Customer Care Specialist
ING
02.2023 - 11.2023
Cashier/Front End Supervisor
woolworths
03.2015 - 10.2023
High School Diploma -
The Entrance Campus
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